Hi, we’re PEXA
Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.
Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.
About the Role
Partnering with our rockstar Relationship Managers to support valued FI Customers, no two days will be the same.
You'll collaborate with Product and Tech teams to enhance our cutting-edge platforms and hunt for process improvements to shake up the FI Customer experience. Settle in for the occasional escalation challenge (we've got your back!).
Taking initiative and pushing boundaries isn't just encouraged here - it's a way of life. If you're a financial guru with flair for thinking outside the box, saddle up and apply now! Join our dynamic team of go-getters on this rollercoaster journey.
Key Accountabilities
- Working broadly across the PEXA team to ensure that commitments to our customers such as action items from meetings are tracked and coordinated, communicated appropriately through Account Manager and client.
- Manage portfolio of FI customers, driving PEXA adoption of enhancements, new solutions and data products. Respond to feedback, investigate workspaces and provide insights.
- Collaborate with internal teams (Marketing, Comms, Events) on FI communications, invite lists and streamlining processes for exceptional customer experience.
- Conduct research and reporting from industry publications, market reports and FI annual reports relevant to PEXA's FI operations.
- Leverage data insights (Medallia, Tableau) to analyze performance, produce reports and provide business analytics supporting the FI team's operations and commitments.
- Ensure all outcomes link to network growth, confidence, uptake and efficiency for PEXA and FI participants. Analyse processes investigate potential issues impacting FIs on the Exchange.
Skills and Experience
- Experience with the conveyancing, property or banking industry is ideal but not mandatory.
- Experience with Business Transformation, process re-engineering and/or systems implementations is ideal.
- Customer service/relationship/sales
- Project Management experience
- Tableau reporting
- Salesforce navigation/reporting
Key Attributes
- Must be a team player and able to work with and through others.
- Problem solving and root cause identification skills.
- Strong analytic and decision-making abilities.
- Ability to influence others and move toward a common vision or goal.
- Ability to grow and manage key relationships with stakeholders.
- Engaging and collaborative
- Strong communication skills – both written and verbal, including active listening skills
- Able to work effectively at all levels in an organisation.
- Experience with business transformation, process re-engineering and or system implementations is ideal.
#LI-AN1
A career at PEXA starts with you!
If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.
Why join us
• Flexibility is in our DNA
• Your holistic wellbeing is important to us. Enjoy meditation, yoga, boxing classes and a wellness day each month to recharge!
• We know that work is just one aspect of your life. That’s why we offer up to 6 weeks ‘workcation’ for you to extend personal travel time and work remotely
• Take the opportunity to purchase up to four weeks additional annual leave per year
• Learn from the best and upskill with PEXA Academy certifications and grow your career
Our commitment to our people and a better future
At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.
We’re a proud ‘Circle Back Initiative’ Employer and commit to responding to every applicant.
Stay Connected
A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our
website and
social channels too.
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Last updated on Sep 23, 2024