Virtual Facilitator (Automotive Service/Fixed Operations)

• Deliver a combination of Service (primary) and Sales (secondary) courses to dealership personnel. We’re looking for a candidate who is very credible in Service, but also able to bring energy to courses covering such topics as: welcoming new hires, improving the customer experience (how to treat customers during all aspects of the customer journey), and IQS workshops focusing specifically on features that confuse customers. 
  
• Prepare for sesssions by: arriving early to test all technology and functionality (audio, etc.); closing open windows or applications; opening PPT and sharing your screen. 
• Effectively introduce the session by: greeting participants by name when they join; commiting that you're not going to leave anyone behind; muting all participants to reduce background noise; reviewing platform features and explaining how you’ll use them in the class.
• Deliver content in an engaging way by: using hand raising to confirm that the participants are following along with you; avoiding asking open-ended questions while instead proactively soliciting responses through polls, chatting, hand raising, etc.

Our Culture

We are not a typical learning company. Our team is truly passionate about changing lives. We want everything we do — our work, our conversations, our interactions — to be genuine, true, and unique. Our team strives to Elevate and Evolve in all that we do. 

We're always on the lookout for innovative, curious, and passionate people who can help us achieve our goals.

What We Do

Ardent Learning helps our clients thrive in business by developing custom training solutions. We believe the most effective learning experience incorporates our client’s brand, culture, and values. Our team is tenacious in helping our clients and their people reach their goals and perform at the highest level. 

What We Offer

The compensation range for this contract (1099) role is $7,500 – $8,500 depending on final session delivery schedule. 

Equal Opportunity Employer 

Come as you are. Ardent Learning is an equal opportunity employer.  Ardent embraces diversity and is committed to building an inclusive environment for all employees.