Operations Team Leader

DESCRIPTION

 

Our Account Operations Team is seeking for an Operations Team Leader to take on the role of managing our account connections team on a long-term basis. 
In this position, the manager will oversee a group of support operators, offering guidance, education, and constructive criticism to ensure the team is achieving its goals and progressing both individually and as a group. The Operations Team's primary responsibilities include establishing initial account connections and sustaining access to all connected accounts on a daily basis. In addition to collaborating closely with the Product and Development Team and our Global Team in the US.

 

RESPONSIBILITIES

 

The daily responsibilities entail:

• Developing and designing an adaptable and dynamic operational process that can swiftly respond to any changes within the operations.
• The role necessitates being accessible at all times, with a requirement for around-the-clock availability and responsiveness.
• Efficiently managing matters and being the go-to person for complex technical issues around the clock and reporting back to the relevant management.
• Conducting analysis to identify trends, pain points, and opportunities within the operation and initiating appropriate interventions. 
• Identifying knowledge and operational process gaps through analysis and implementing improvement and action plans. 
• Collaborating with the product team to create tools that enhance efficiency by automating repetitive and inefficient processes. 
• Supporting team members in resolving complex issues/questions that arise from the Customer Success Team. 
• Analyzing data to gather information for management on efficiency, highlights, and lowlights.

 

REQUIREMENTS

 

• 3+ years of experience in high-scale environment, at least one year of management a team
• BA or B.Sc. degree.
• Practical experience with SQL and Tableau 
• High English level
• Strong analytical skills
• Great communication and interpersonal skills
• Ability to work well under pressure
• Curious, independent, and self-motivated

 

 

• Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
• Team Culture: A collegial, collaborative, fun work environment with frequent team events
• Equity: All new hires are eligible for equity grant participation
• Professional Development: Sponsored learning & development program
• Work Flexibility: A hybrid office work model (In-Office Mon/Tues/Weds and WFH Sun//Thurs)

 

 

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Last updated on May 6, 2024