We are looking for a motivated and detail-oriented Managed Services Specialist - NOC L1 to join our dynamic team. This role is responsible for designing, implementing, monitoring and maintaining the network infrastructure and systems to ensure optimal performance and uptime. This role involves real-time analysis, troubleshooting, and resolution of network incidents, as well as providing after hours on-call support and handling technical problems.
Responsibilities
- Plan design and implement IDC (Internet Data Centre) upgrades and evolution
- Provide NOC team with adequate technical tools for monitoring and managing systems and networks
- Maintain and monitor the Data Center and NOC infrastructure
- Advanced problem troubleshooting/isolation
- Advanced problem resolution following written procedures
- New procedures creations/initiations
- Procedures maintenance and validation
- Report creation, validation & distribution
- Trigger technical escalation processes
- Execute scheduled tasks
- Support sales organization for technical matters when required
- Manage capacity and growth of the NOC and the IDC infrastructures
- Plan, and implement new technologies
- Plan, and implement IDC strategic projects
- Quality assurance and management
- Hosting projects implementation (Firewalls, DNS, switch configurations, network operating systems configurations, etc.)
- Operations of new technology design
- Assist in reporting and documentation, tuning on the tools, introduction of new products/tools for the NOC
- Assist in other activities and projects as needed
- Implementation and maintenance of network, routing, and security
- Customer projects reporting
- Managing technical escalations
- Manage, configure, and troubleshoot Fortinet products including Fortigate, Fortiauthonicator, FortiManager, and FortiAnalyzer
- Administer and maintain Cisco routers, Nexus switches, and related networking equipment.
- VMware NSX Network Virtualization Knowledge
Requirements
- Bachelor's degree in Computer and Communication Engineer (CCE) or similar field
- 2 -4 years experience in networking (Cisco, Fortinet, PAN, Ethernet)
- Excellent knowledge and hands-on experience in configuring, supporting, and managing Cisco routers (BGP, QOS) and Firewalls as well as Fortinet appliances
- Experience in planning, designing, implementing, and managing networks and Platforms
- Relevant industry certifications such as CCNA, CCNP, Fortinet NSE, or VMware VCP-NV
- Good troubleshooting, project management, communication, and presentation skills
- English and Arabic are a must
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Last updated on Jul 29, 2024