*We are open to candidates in the UK, Australia and all of Europe
In a world where many social apps measure their success by time spent online, Raya is a technology company focused on providing utility. Our iOS only app is a tool for discovery of and access to exciting people, events, opportunities and recommendations globally. We believe that by marrying great software with a membership based community built around core values of trust, creativity, and reciprocity, we can provide solutions that have heretofore been impossible.
The experiences of our product are mirrored by the teams that support them. By providing best in class support for potential members and current members we are able to communicate our values through the voice of our team. The community support team is expected to provide unparalleled product and service information, assistance, and communication. We are looking for people who can empathize with our members and be patient and understanding of the issues they are facing. Each communication with a member should feel as personal as a message with a friend or family member. Taking the time to understand the reasoning for someone’s outreach helps us to better assist and resolve in a more effective way.
This role requires scheduling with other team members for alternating weekend/holiday coverage in order to ensure our members receive support in a timely manner.
This is a fully remote position.