Fulfillment Operations - Warehouse Operator

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building the first instant logistics system that serves all humans equally. Leveraging expertise in robotics and autonomy,  Zipline serves tens of millions of people around the world. 

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role  

As a member of Zipline's Fulfillment operations team in Chemelil, Kenya, you'll be responsible for building a strong supply chain of health commodities to enable health facilities to provide the best services to their patients. By joining us, you'll contribute to providing healthcare access for all. Your main responsibilities will involve performing and coordinating various tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner. At Zipline, we believe that where you live should not influence your access to vital medical supplies. If this opportunity sounds like something you'd want to be a part of, then keep reading.

What You'll Do  

The Warehouse Operator will be a member of the Fulfillment Operations team, executing a number of tasks related to, but not limited to, the preparation of life-saving packages meant for delivery to Zipline's customers. These responsibilities encompass picking and packing orders, conducting cycle counts, completing checklists, and ensuring the overall organization and cleanliness of the warehouse. This role demands attention to detail, adherence to safety protocols and standard operating procedures, as well as the ability to perform repetitive tasks accurately and efficiently. Your main responsibilities will include:

Inventory Receipt, Storage and Audits

• Accurately receive inventory into the Zipline inventory management software system
• Utilize inventory management systems to track and record all movements of goods
• Ensure the received inventory is appropriately stored within the required storage locations and conditions (temperature requirements)
• Assist in the periodic completion of Stock audits and audit reconciliations

Picking and Packing

• Accurately pick products from storage based on incoming orders
• Pack and label picked orders accurately, ensuring items are securely packaged while following the standard operating procedures
• Perform quality checks on items picked and packed to ensure compliance with regulatory standards and customer requirements

General Warehouse Cleanliness and Safety

• Maintain a clean and organized work environment, adhering to safety and hygiene protocols
• Complete routine checklists for operations accurately
• Ensure compliance with company policies and safety regulations

Communication and Collaboration

• Collaborate closely with specialist operators, flight operators and customer care teams to coordinate daily operations and prioritize tasks
• Communicate effectively with team members and supervisors regarding operational issues and opportunities for improvement
• Support other warehouse functions and team members as required. Participate in continuous improvement initiatives and team meetings

What You'll Bring  

• Essential: Higher National Diploma, Diploma, or other vocational training certificates; additional education or certifications in logistics or warehouse management or a related field is a plus
• Full professional proficiency in spoken and written English
• Passionate about making sure that each component of our supply chain and order processing is handled perfectly
• Proactive with excellent organization and time management skills
• Obsessed with customer experience and making sure the quality of our deliveries consistently exceeds expectations
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
• Strong attention to detail and accuracy in performing repetitive tasks
• Basic computer literacy 
• Proficiency in using inventory management software and handheld devices for order processing
• Commitment to maintaining a safe working environment and following safety guidelines
• Must be eligible to work in Kenya

WHAT ELSE YOU NEED TO KNOW   

• Must be willing and able to work nights/weekends on shifts
• This is a full-time position based in Awasi and will require relocation to the Kisumu area
• Must be willing to relocate to any of our distribution centers in Kenya
• This job will require standing, walking and lifting products and objects regularly
• Women are encouraged to apply, as we believe a balanced team is critical for success

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.