L1 Support Agent

SIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth.

It offers judgment-free, gentle guidance toward balanced nutrition, a healthy relationship with food, and ultimately, improved health and well-being. Built with flexibility and convenience in mind, the app is a safe and supportive space to get actionable feedback, learn, and increase confidence. SIMPLE’s method is shaped by a global team of nutrition, behavior change, digital health, and medical experts. The journey is enhanced through Avo, a personal wellness assistant within the app that provides timely suggestions and real-time answers. 

With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. To learn more, visit https://simple.life/ 

Right now we are looking for a talented Customer Support L1 Representative who will join our Customer Support  team. 

Main duties:

• Monitoring of incoming messages (Escalations/Product Requests/Billing Requests)
• Work with users feedback
• Collaboration with the Community, QA, marketing and Development teams
• Turning potential negative customer situations into positive experiences.

What we are looking for:

• Person who is located in the following time zones : GMT +8, GMT+3, GMT +2
  Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
• Fluency in written English is a must
• Resistant to stress and routine: you will have to correspond a lot with users
• Self-organization skills
• Ability to work in a fast-paced ever-changing environment
• Technologically inclined
• Attentiveness
• 1-3 years experience in Technical Support, Customer Support, Customer service, or another similar role
• Experience in mobile products is desirable
• Readiness to work shifts 2/2 (day or night);
  
  

Perks and Benefits:

• Competitive salary 
• Fully Remote
• A premium SIMPLE subscription;
• 21 days annual leave
• Internet Coverage
• Emergency Days 
• Bonus System for extraordinary results 

Kindly Note: We kindly request your special attention to ensure you submit the test assignment and respond to the additional questions provided. This will greatly assist us in evaluating your skill-set for the role and gaining a deeper insight into your motivation. While we understand that this is a seasonal position and these steps may seem extensive, we kindly request your cooperation to ensure an efficient process for both parties. We sincerely appreciate your cooperation. Thank you!

Last updated on Aug 6, 2024