Who we are:
We’re a pan-European digital wealth manager with 80,000 active investors (growing fast!) and over £2.2 billion invested on our platform. With 170+ people across 3 offices in Italy and the UK, we’re supported and funded by Poste Italiane, Cabot Square Capital, Allianz and M&G.
We started in 2012 in Milan with a simple vision - to help more people improve their financial well-being by making personal investing straightforward and accessible through technology. Fast forward a few years, and we’re known as one of the most innovative fintechs headquartered in the heart of London.
To provide investment solutions and advice to protect and grow client wealth through time.
We are looking to hire an experienced Head of Customer Support to oversee the customer support functions for both countries.
Our core values:
We’ve built our business on three Principles:
- Relationships are our first asset
We’re one team, built on trust, honesty and transparency. We value our relationships above all else.
- Trust drives success
We give each other the space to grow. We empower our employees to succeed, so they can make a real impact.
- Our customers dream big, just like us
We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream is.
What this means in practice:
At Moneyfarm, diversity is the foundation of our competitive advantage. We value our employees for who they are – their backgrounds, experiences, talents, knowledge and individual differences. This is what makes us better at what we do. To accommodate our different needs and commitments, we offer flexible working to all. Our individual impact and output is what counts most.
Candidates who belong to 'Categoria protetta' (Italian Law 68/99) are more than welcome!
About the role:
This role can be based in our offices in Cagliari, Milan, London or completely remotely (open minded about where in Europe you are based. We're remote friendly!)
In this role you will be an iOS app developer in a cross-functional development team. Likely technical challenges you will be facing in your first year at Moneyfarm will be related to adapting the architecture of our systems with strong customer growth in mind.
As a senior member you will provide guidance and support to your colleagues, helping with their technical and professional growth.
A successful candidate in this role will be pragmatic, value simplicity and effectiveness, and be biased for action. They will consider being wrong an opportunity for learning and will not consider any part of the software development lifecycle to be someone else’s problem.
Your job title will be Senior Software Engineer, but your job will be to help us build a great product that our customers love, and a great environment to work in. We are looking for people who want to make an impact in whatever they can, contributing their ideas to how we can improve our product, our technology and the way we work.
Things we value are: an Agile approach to product development, using short iteration cycles, and frequent releases to customers; and a Product engineering Mindset.