WHO WE ARE
Level99 is a first-of-its-kind destination for real-world, social, challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive, artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run, to solving puzzles in a Crystal Cavern, to conquering the largest pinball game imaginable, Level99 offers endless ways to play using both body and mind. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar, restaurant, and beer hall, Night Shift Kitchen + Tap, that features scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events. In 2025, we will be adding Victory Brewing in Tysons, VA and Two Roads Kitchen + Tap in West Hartford, CT to our group of restaurants as we team up with local brewers in support of our northeast expansion.
Level99 opened its first location in 2021 in Natick, MA, followed by its second location in Providence, RI in 2024. A young, entrepreneurial company, Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at http://www.level99.com.
JOB DESCRIPTION
The Venue Technician (“Venue Tech”) works closely with the Venue Technician Lead to ensure a best-in-class gameplay experience for Level99 guests. You will work in the trenches, hands-on, to assist with the maintenance, repair, improvement, and replacement of Level99’s attractions and Entertainment facilities. The Venue Technician is passionate about getting the details right, meeting guest needs before being asked, and ensuring a safe, clean and well maintained venue.
A Level99 Venue Tech has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though you are the Owner and Operator of their venue.
Responsibilities of this position will include:
• Troubleshoot electro-mechanical systems, sets, wiring, facilities items and other systems throughout the venue.
• Repair and maintain Level99’s facility and attraction elements, using skills/techniques that may include:
• Expert craftsmanship in a variety of materials including wood, metal, plastics, etc.
• Painting, surfacing, and refinishing, including decorative and scenic elements
• Practical wiring of electro-mechanical devices and systems
• Troubleshooting of PCs, networks, micro-controllers, and other electronic equipment
• Maintaining up to date knowledge in the safe and efficient use of all relevant shop hand and power tools
• Studying and interpreting shop drawings, sketches, wiring diagrams, and other design documents
• A working knowledge of general facility maintenance practices such as plumbing, HVAC, wiring, etc.
• Assist in updating and maintaining documentation, procedures, and the attraction maintenance log to ensure the proper, efficient, and safe operation of the attractions and the Entertainment space as a whole
• Keep individual workspaces, and the building as a whole, clean, organized, and efficient
• Perform preventative maintenance and weekly inspections/upkeep for Level99 attractions as needed
• Maintain an organized, prioritized, continuously updated, personal task list, with estimated completion dates
• Research, specify, and purchase products and solutions for recurring venue maintenance items
• Prioritize personal safety and the safety of coworkers and guests in the day-to-day execution of duties
• Continuously uphold Level99 brand and visual standards across all parts of the business, including product, experience, graphic design, and display standards, as well as environmental cleanliness and organization
• Ensure guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guests’ health and welfare
• Take initiative, seeing what needs to be done and assembling the resources to accomplish self-determined goals, in continual pursuit of improvement of our guest experience and venue performance
• Follow the direction of supervisors and manage time effectively
• Maintain a positive, upbeat, pro-active attitude and inspire the same in fellow team members
• Occasional travel to facilitate the opening of new venues
• Other duties, as assigned
Note: This role may require travel to Natick, MA for training purposes.