Trust & Safety Investigator

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team

As a Trust & Safety Investigator, you’ll focus on investigating Trust & Safety issues, handling requests from various stakeholders, both within and outside the company. You’ll support law enforcement inquiries and work closely with the Senior Supervisor, Trust & Safety to address complex Theft & Fraud concerns, ensuring thorough and accurate investigations.

What you'll do:

• Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims
• Coordinate with law enforcement agencies. Intake and triage requests from law enforcement and government agencies of varying complexity
• Investigate and resolve Trust & Safety investigations while working alongside Claims, assisting with Cold Cases to bring perpetrators before the Court seeking compensation for any losses
• Actively contribute to continuous improvement in Turo’s processes across Trust & Safety Investigations and Law Enforcement
• Ensure the safety of our platform by identifying and bringing awareness to negative trends and/or activity
• Analyze data and identify patterns related to Trust & Safety, while developing and implementing strategies to reduce auto thefts in the marketplace

Your profile:

• 5+ years Law Enforcement experience, investigating complex matters
  
• Availability to be on-call and work on weekends and holidays as part of the team's rotating on-call schedule for those days
• BA/BS degree preferred
• Viewed as an expert by peers, proactively takes on additional responsibilities
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.
• Demonstrates Turo’s values through work product and within day to day team interactions. 

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Last updated on Aug 22, 2024