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Senior Service Delivery Manager

relex · 14 days ago
Negotiable
Full-time
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We are now looking for a full-time Senior Service Delivery Manager to join our Global CPG team, based in Melbourne. You’ll be responsible of selected services and member of our Global CPG service delivery team. You will also have a very tight cooperation with our local SDM team in APAC. Together with the team you’ll ensure that we deliver outstanding service to our customers. You will help the team achieve this goal by coaching, constantly improving, and sharing your knowledge how to operate world-class cloud services.

What you’ll be doing:

  • You are directly responsible for delivery of selected services toward a set of customers
  • Driving customer Service meetings and follow up on SLA’s
  • Driving customer value through Value development projects
  • You will develop and maintain RELEX-wide service delivery processes
  • Monthly invoicing
  • Driving customer satisfaction through customer engagement and business understanding
  • Financial responsibility for your profitability of you accounts

What you’ll bring to the table:

  • Strong experience on ITIL based Service management and process development including incident management, change management, business continuity management
  • Proven capabilities to deliver measurable value in high-speed environments
  • Excellent coordination skills
  • Strong will to learn how our products operate and deliver world-class service

What we consider as an advantage:

  • Proactive and result-driven attitude towards work
  • Continuous improvement mindset
  • Strong proven analytical and problem-solving skills
  • Ability to understand ERP systems, Supply Chain Management systems and other Retail Planning systems from business and IT perspectives
  • Strong communication skills
  • Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
  • Entrepreneurial attitude with interest towards growing the business
  • Financial responsibility for your profitability of you accounts

What you’ll bring to the table:

  • Strong experience on ITIL based Service management and process development including incident management, change management, business continuity management
  • Proven capabilities to deliver measurable value in high-speed environments
  • Excellent coordination skills
  • Strong will to learn how our products operate and deliver world-class service

What we consider as an advantage:

  • Proactive and result-driven attitude towards work
  • Continuous improvement mindset
  • Strong proven analytical and problem-solving skills
  • Ability to understand ERP systems, Supply Chain Management systems and other Retail Planning systems from business and IT perspectives
  • Strong communication skills
  • Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
  • Entrepreneurial attitude with interest towards growing the business

What we offer you in return:

  • Flexible work hours and a possibility to work remotely in Australia
  • International working environment and learning opportunities in a rapidly growing software company with modern work culture
  • Support from a team of super smart people
  • A position where you can help retailers fight against food waste

Are you the one we’re looking for? Apply today and become a part of our RELEX family!

About RELEX

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.

RELEX is trusted by leading brands including Coles Supermarket, Coles Liquor , Baby Bunting, AutoZone, Franprix, Morrisons, PetSmart, ICA and Rossmann, and has offices across North America, Europe, and the Asia Pacific region, and our headquarters in Helsinki, Finland.

Last updated on Jun 7, 2024

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