WHO WE ARE
Audicus is a health-tech company based in New York City. We are changing the hearing aid industry with a leading telehealth solution that streamlines the hearing care experience from user testing to product delivery - both for consumers and providers. We are highly mission-driven and have reconnected, transformed and empowered tens of thousands of lives to date.
The Role
The Operations and Logistics Specialist role is a mix of operations, data analytics, internal strategy and business planning, all of which are vital to the success of Audicus. This opportunity is perfect for an energetic self-starter who wants to join a fast-growing startup and become an instrumental part of the company and grow their skills in multiple disciplines.
This role will directly support the CTO in executing on strategy and new business endeavors, providing support, and problem solving. You will also play a key role in upgrading or developing and implementing Audicus’s quality assurance policies and standard operating procedures. You will work side-by-side with our sales, marketing, business development, customer experience, G&A and management teams to ensure we have the tools and information to aid in all areas of business growth.
Responsibilities Include
- Understand multiple interconnected systems and identify improvements and new opportunities
- Work alongside division heads to implement new features and train staff on new processes
- Become a product expert and generate training documents and websites for internal and external use. Evaluate newly released products in the hearing loss space
- Provides expertise and oversight for compliance with internal policies, regulatory processes and/or governmental regulations.
- Partner with management to lead quality initiatives that develop and maintain a high performing, scalable, and compliant quality system
- Track quality KPIs, analyze data and provide key insights to operations, sales, and marketing teams to help identify issues, inform decisions, create learnings and drive change
What We Are Looking For
- 2+ years of experience in a similar position
- Strategic & growth mindset
- Energetic, easy going, hard working, and sincere
- Willing to obtain relevant certifications to support your role and business needs
- Fast learner - you retain information quickly and are eager to tackle new challenges every day
- Collaborative - you are a team player who loves helping others around you do their best work
- Highly organized and responsible - you take ownership of tasks and are a master multitasker, but you also know when to ask for help if needed
- Growth mindset - naturally curious with a strong desire to learn
Salary Range:
$75-95K
Location: NYC Hybrid (up to 3-4 days in office)
Benefits:
Medical/Dental/Vision through Aetna; 401K, telehealth, commuter benefits, Paid Parental Leave, Flexible PTO, Paid sick leave, continuing education stipend
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
(Notice: Audicus participates in E-Verify to determine work authorization once an applicant has accepted their offer)
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Last updated on Jul 24, 2024