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Instructional Designer - Technical

electrum · 16 days ago
Negotiable
Full-time
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About Electrum

Electrum is a leading enterprise payments technology company. We partner with some of South Africa’s largest corporations, enabling them to open up their customers’ access to payments. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.

We hire the best of the best and we offer great opportunities for both personal growth and career progression.

The Opportunity

As an Instructional Designer, you will enjoy writing, editing, and updating Electrum’s software- and developer-related content. You will be comfortable learning about software and payments concepts and using developer or docs-like-code platforms and tools on a day-to-day basis. Your responsibilities will include gathering information and producing a variety of technical documentation to help our clients understand our products and help developers to implement and support them. You will work in the Knowledge and Learning team, and you will regularly collaborate with software engineers, business analysts, subject matter experts, and others.

Your work will be instrumental in fostering strong and positive relationships with clients, and will have a significant impact on overall client satisfaction. 

Requirements

Your Responsibilities

As Instructional Designer - Technical you will be responsible for the following:

  • Independently gather information from subject matter experts to develop, organise, and write document sets.
  • Analyse and filter data to ensure accuracy and completeness of content created or reviewed. 
  • Effectively utilise content management platforms to create and/or maintain content including:
    • Online editing and publishing platforms
    • Docs-like-code tools and workflows, e.g., Git/Github and Redocly
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
  • Produce user documentation including:
    • Overview/feature guides
    • Design guides
    • Implementation guides
    • Support guides
  • Ensure all documents conform to style guidelines and are internally consistent.
  • Maintain existing content and reference material through:
    • Regular updates resulting from stakeholder engagement / feedback.
    • Routine reviews of existing product document sets.
  • Maintain good working relationships with all key stakeholders, e.g., Business Analysts, Engineering, Product, SMEs, Sales.
  • Assist with document reviews as requested by stakeholders.

What you’ll need

  • Tertiary qualification in a technical field (science, engineering), or a minimum of 2 years of technical writing experience. 
  • Demonstrated experience using developer tools such as Github and Redocly (1-2 years).
  • Familiarity with text-based markup languages such as Markdown or Latex
  • Experience with using web publishing platforms, including basic knowledge of CSS and HTML.

Increase your odds by having

  • Strong attention to detail and being organised
  • Exceptional oral, written and interpersonal skills
  • Proficient project management skills
  • Critical thinking skills
  • Visual design skills
  • Strong problem-solving and analytical skills
  • The ability to work independently and collaboratively in a fast-paced environment
  • Good time management abilities

Benefits

Benefits and a bit about our culture

A good work-life balance is very important at Electrum. To help you manage your own time and energy, Electrum offers benefits such as:

  • Onsite gym and shower facilities
  • Daily cooked lunches and a stocked kitchen for the mid-day nibbles
  • Team socialising, hikes, getaways, and dinners

We have created a safe, transparent environment where we know mistakes happen, and that’s okay. We even have a 3-step approach to dealing with them:

  1. Tell everyone about it.
  2. Fix the mistake.
  3. Tell everyone about it.

You are responsible for your actions – both the successes and the failures.

Last updated on May 30, 2024

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