POSITION SUMMARY
Supervises and controls the implementation of processes regarding:
- Management of Backorder Activities related to Material Special Programs (Pool and EPEP+ Customers)
- Commercial Warranty Rotable management
- Repair Administration Program management.
- Material logistics,
- Transportation, inventory control and planning, repair, billing and payment of services, technical evaluation and analysis.
JOB RESPONSIBLITIES
- Ensure team members are analyzing and processing the incoming cases for Special Programs operations based on customer SLA and priority.
- Repair Analysis, WHS, SAP processing, Customer follow up and Response.
- Analysis of Root Cause for all missed items to provide visibility both internally and externally.
- Drive action plans inside the supply chain to improve performance of the programs.
- Align and maintain established customer response team within special programs team.
- Liaison between Material operations and contracts regarding Entry Into Service new programs
- Act as main customer point of contact/escalation for all Special Programs operations.
- Onsite Visits and Quarterly Review meeting, face to face presentations and actions
- Ensure On Site Stock audits are completed by PRC team in accordance with established compliance schedule and uploaded into Audi Express
- Coordinates customer / supplier meetings and defines required actions to ensure company’s contractual guidelines/policies are followed.
- Interfaces with operators, repair stations, logistic providers, company units, and suppliers to obtain required financial results and customer satisfaction.
- Ensures that all material support and services key performance indicators and service level agreements are met.
- Prepares spreadsheets, graphics, and reports, evaluating costs and operational performance related to material management.
- Follows up on development of technical analysis and investigations related to damaged parts, compliance issues, or any other material discrepancies.
- Discusses customer problems with management and recommends solutions.
- Identifies opportunities for operational processes and activities optimization, rationalization, and modernization.
- Communicates company policies, and procedures to the employees.
- Coordinates training requirements with management
- Ensures employment law, work security/safety rules, and company policy and procedures compliance.
- Ensures high level of quality services and meets ISO requirements.
- Manages employee in terms of individual professional performance, adherence to work schedule, career development, training, compensation, staff analysis (new hire/termination), area/team/company integration, work conditions recommendations (vacation schedule, shift, overtime, on-call, stand by, travel availability, and day weekend)
- Offers guidance related to the disciplinary problems.
- Manages the work environment to keep employee motivation and productivity.
- Tactical versus Strategic impact: 70% tactical, 30% strategic
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- High School Diploma.
- Preferred college degree in Business Administration or related field.
Experience:
- Prefer 5+ years of experience in People Management of a medium to large-size group of FLSA non-exempt support workers
- Prefer 5+ years or more experience in operational, technical and administrative management activities and/or processes related to aircraft material handling.
Knowledge, Skills & Abilities:
- Has knowledge of aeronautical certification of parts and repairs
- Demonstrates customer service techniques,
- Understands basic concepts related to statistic and planning (Target Program management), people management (HR guidelines, tools & policies).
- Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction), employment law (sexual harassment, disability, discrimination, labor laws, etc.).
- Is proficient in Lotus Notes, Internet Explorer, Microsoft Office (Word, Excel, Power Point, and Access), SAP.
- Demonstrates great sense of leadership and proven results
- Possesses excellent communication and team building skills
- Has strong knowledge of material management processes and activities, such as material support concepts, aftermarket supply chain, turn around time, AOGs, MELs, etc.
- Demonstrates analytical skills to review work processes and recommend actions to improve efficiency
- Demonstrates negotiation skills and manages product and material support services contracts/agreements
- Knows techniques for handling and moving materials, warehousing, and inventory control
- Aircraft familiarization/knowledge
- Demonstrates knowledge and ability to follow company policies and procedures, and regulatory compliance
Working Conditions / Environment/ Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
- Employees will be subject to the random drug and alcohol testing under FAA regulations
- Ability to work flexible hours and different shifts if required.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- Some travel will be required.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee.
•
Last updated on Sep 18, 2024