Customer Service Representative - Rapid Response - Bilingual Preferred

We are seeking customer-oriented professionals to join our Distribution Center's dynamic Rapid Response Team!

Our Rapid Response Customer Service Representatives function as a liaison between our Delivery Team, Distribution Center and our Customer in order to facilitate and support the delivery process. These individuals are key towards ensuring that our customers enjoy a world-class experience in the delivery of their furniture.

• Working in a call-center environment, promptly recognizes internal and external customers.
• Friendly and courteous over the phone and as necessary in person as well.
• Resolve customer issues with minimal supervision.
• Follows up with internal and external customers in a timely fashion.
• Maintain accurate records by utilizing all available technology.
• Executes clerical service functions to include scheduling, routing and other related duties.
• Update and maintain all customer service reports and records.
• Perform other duties as assigned.

• Qualified candidates will have a steady job history and a minimum of 1-3 years experience in customer service role.
• Bilingual - Spanish highly preferred
• Candidates must have excellent telephone phone communication skills and possess a clear and professional speaking voice.
• Strong verbal and written communication skills.
• The ability to project professionalism, multi-task, and deliver excellent customer service over the phone and strong computer user skills are also necessary .
• The ideal candidate will have prior experience in a high call volume call-center.
• The schedule of this full-time position will include Tuesday through Saturday, hours will depend upon business needs accordingly.
• Acceptable criminal background check and negative drug test results - Kane's maintains a Drug Free Workplace.

Work Location:

Kane Furniture LLC - Corporate Office/Distribution Center
5700 70th Avenue
Pinellas Park, FL 33781

If you wish, you may also apply by clicking on the "Apply To This Job" button located above.

Kane Furniture LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

We maintain a drug-free workplace and perform pre-employment background and drug testing.
 
Kane's is proud to be an EEO/AA employer M/F/D/V.

Last updated on Oct 3, 2024