Salesforce Developer and Administrator (Sales Cloud & Service Cloud) - Work From Home

ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, seeks a Salesforce Developer. If you are a self-driven individual with a strong attention to detail, we want to hear from you.

We are seeking a skilled Salesforce Developer and Administrator with expertise in Sales Cloud and Service Cloud to join our team. The ideal candidate will be responsible for designing, developing, and implementing Salesforce solutions to optimize our sales and customer service processes. The role involves configuring, customizing Salesforce applications, automating workflows, integrating with external systems, and ensuring that the Salesforce platform meets the evolving needs of our business.

Key Responsibilities:

1. Customization and Development:

• Develop and customize Salesforce Sales Cloud and Service Cloud applications, including custom objects, fields, page layouts, and record types.

• Create and maintain Visualforce pages and Lightning components to enhance user interfaces and user experiences.

• Write and optimize Apex code, including triggers, classes, and test methods, to implement custom business logic.

• Customize case object and page layouts for efficient case handling

• Set up queues and assignment rules to route cases to the appropriate agents.

2. Automation and Process Improvement:

• Design and implement workflow rules, process builders, and flows to automate business processes and improve efficiency.

• Configure and manage approval processes, escalation rules, and Omni-Channel routing to streamline sales and service operations.

3. Administration : 

• Manage user profiles, permissions, and security settings.

• Provide ongoing training and support to all CRM members.

• Troubleshoot and resolve issues related to Salesforce functionality.

• Stay up-to-date with Salesforce updates and recommend new features or enhancements.

• Monitoring of data quality and integrity within Salesforce.

• Proficiency in Salesforce features and functionality, including Sales Cloud, Service Cloud, and Force.com platform.

• Integration of business processes with Salesforce.

• Customization of  Salesforce to align with business needs and enhance productivity.

• Ability to adapt to changing business requirements and technological advancements.

• Managing data, configurations, and documentation with high level accuracy

4. Integration:

• Integrate Salesforce with external systems using APIs, middleware, and custom integration solutions.

• Implement CTI integrations for telephony and communication systems within the Service Cloud.

5. Reporting and Analytics:

• Develop and maintain custom reports and dashboards to provide insights into sales performance, case resolution metrics, and other key performance indicators.

• Ensure data accuracy and integrity through effective data management and validation processes.

6. Support and Maintenance:

• Troubleshoot and resolve issues related to Salesforce applications, including data discrepancies, user access problems, and system errors.

• Use tools like Salesforce Debug Logs and Apex Test Execution for troubleshooting and quality assurance.

• Perform regular system maintenance, updates, and enhancements to keep Salesforce running smoothly and efficiently.

7. Collaboration and Documentation:

• Work closely with business stakeholders to gather requirements, understand their needs, and translate them into Salesforce solutions.

• Create and maintain detailed documentation for custom development, configurations, and integrations.

• Provide training and support to end-users and administrators to ensure effective use of Salesforce features and functionality.

Required Skills and Qualifications:

• 3-5 years of experience in Salesforce development with a focus on Sales Cloud and Service Cloud.

• Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Salesforce Development Experience: Proven experience in Salesforce development with a focus on Sales Cloud and Service Cloud.

• Apex Programming: Strong proficiency in Apex, including writing triggers, classes, and test methods.

• Lightning Experience: Experience with Lightning Web Components (LWC) and Aura Components.

• Declarative Tools: Expertise in Salesforce declarative tools like Process Builder, Flow, and Workflow Rules.

• Integration Skills: Knowledge of Salesforce APIs, integration patterns, and data management tools.

• Reporting and Dashboards: Ability to create and manage complex reports and dashboards to support data-driven decision-making.

• CTI Integration: Experience with CTI systems and integrations is a plus.

• Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues effectively.

• Salesforce Certifications: Salesforce Certified Platform Developer I & II, Salesforce Certified Sales Cloud Consultant, and/or Salesforce Certified Service Cloud Consultant.

• Additional Skills: Knowledge of JavaScript, HTML, and CSS for UI customization and enhancement.

Must Have:

1. High comfort level working on Eastern Time Zone/US Shift

2. Good internet access at home at least 25 MBPS

3. Mobile Hotspot or prepaid data as back up

4. Laptop/Desktop of at least 16 GB

5. Camera for video conferences and meetings

Last updated on Oct 6, 2024