Employers / Recruiters

Customer Success Executive

alarmcom · 16 days ago
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Customer Success Executive, Financial Products


ADC Advance is seeking a motivated Customer Success Executive to lead service provider sales, onboarding and usage of Smart Home Pay. This position suits candidates who thrive in a collaborative environment, working closely with smart, productive colleagues and customers to develop and enhance outstanding products and processes. You will engage with Operations, Sales, Support, Product, and Technology teams to help customers understand our offerings, grow with us, and achieve success using our products.

Essential Duties and Responsibilities

  • Manage a portfolio of projects and resources across multiple offerings in coordination with Operations, Sales, Support, Product, Finance, and Engineering teams.
  • Collaborate with ADC Advance leadership and the Sales team to manage the new partner sales pipeline, organize partner recruitment efforts, oversee the underwriting experience, and support partner onboarding activities.
  • Coordinate with leadership to monitor active partner KPIs, maximize partner success using ADC Advance products, and ensure compliance.
  • Establish scalable structures and processes that enable program growth, including learning experiences for Sales representatives and new partners, from onboarding to continuing education
  • Work cross-functionally with ADC Advance and teams to maximize the success of ADC Advance’s programs.
  • Improve Smart Home Pay adoption and overall performance at the partner and partner sales representative levels through collaboration, product feedback and improvement, and training enhancements.
  • Drive improvements in partner onboarding, training, and success by identifying areas of opportunity, developing strategies, and leading the implementation of changes.
  • Define and measure Dealer and Sales representative milestones, prioritize deliverables, and manage cross-project, cross-team dependencies to meet team-wide goals.
  • Administer, tailor, and implement Project Management tools to optimize partner onboarding, education, and operations.
  • Other duties as assigned.


  • Bachelor's Degree or technical degree.
  • 1-3 years of relevant work experience as a program or project manager, with experience working within software development teams required.
  • Proven ability to manage customers and productively engage in a customer-facing role.
  • Leadership experience with the ability to motivate others and build consensus.
  • Excellent communication, presentation, organizational, and customer service skills.
  • Ability to communicate and collaborate cross-functionally across diverse perspectives and areas of expertise.
  • Strong quantitative, analytical, and critical thinking skills.
  • Ability to work on multiple projects simultaneously in a small, fast-paced environment.
  • Passion for consumer technology and a keen interest in developing a deep understanding of complex products and technologies.
  • General knowledge of business, technology, economics, and/or finance.


  • Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
  • Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
  • Gain well rounded offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
  • Focus on places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
  • values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit

COMPANY BENEFITS offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package! is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies

Notice To Third Party Agencies: understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with, please email your company information and standard agreement to



Last updated on Jun 28, 2024

See more

About the company

More jobs at alarmcom


Tysons, Virginia


30+ days ago

Liberty Lake, Washington


30+ days ago

Tysons, Virginia


30+ days ago

Tysons, Virginia


30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status