Shop Manager - Anaheim

• $80,000 - $90,000 plus commission (Depending on Experience)

• Medical, Dental, and Vision
• Paid time off and Holidays
• 401k
• Employee discounts on products and services
• Opportunities for professional growth and development
• A supportive and collaborative work environment

• Full Time, Exempt
• 6:00 am – 4:00 pm with some flexibility

• Manage day-to-day shop operations ensuring smooth and efficient workflow
• Oversee inventory management, including ordering, stocking, and organizing products related upfitting emergency vehicles
• Implement and maintain shop policies and procedures to ensure compliance with company standards and safety regulations
• Train team members on the installation standards and build requirements and effectively monitor the success of technicians
• Collaborate with the Director of Operations to Identify new process opportunities and maximize labor resources using product knowledge and analytical skills.
• Establish production and labor time targets for your build team under the direction of the Director of Operations to ensure actual results meet or exceed objectives
• Monitor shop financial performance, including budgeting, expense tracking, and profitability
• Implement cost-saving measures while maintaining product quality and customer satisfaction

• Lead, train, and supervise shop staff and hourly workers, including scheduling and performance evaluations
• Foster a positive and productive work environment, encouraging teamwork and professional development
• Handle staffing issues, including conflict resolution and disciplinary actions when necessary
• Assist in the implementation of production standards and best practices to ensure 100% team acceptance

• Provide exceptional customer service, addressing inquiries and resolving issues related to emergency vehicle builds
• Assist customers with product selection, technical support, and installation advice
• Ensure a high level of customer satisfaction and build long-term relationships with clients

• Effectively read and interpret manufacturer installation and instruction manuals
• Utilize knowledge of 12V systems to assist with technical support and troubleshooting

• Stay updated on industry trends and advancements in upfitting methodologies to provide informed recommendations
• Ensure that all products and services meet quality and safety standards

• High School Diploma
• Experience in a retail or technical managerial role with specific experience in 12V systems - preferred (3 years minimum)
• Strong understanding of 12V electrical systems, including installation, troubleshooting, and maintenance
• Proven ability to manage, motivate, and develop a team in a dynamic environment
• Exceptional interpersonal and communication skills
• Stellar Customer Service
• Strong organizational and multitasking abilities with attention to detail
• Proficiency with relevant tools and software used in managing shop operations and inventory
• Certifications - OSHA Safety Certificate, Certified Manager Certification, and Forklift Safety and Inspectors - preferred
• Associate’s degree in fields like business administration, automotive technology, or a related field – preferred

Last updated on Nov 9, 2024