Club Manager - Tennis Club Ambrosiano

Club Ambrosiano, part of Aspria Group and home of the famous Avvenire Tournament, is one of the best clubs in Milan dedicated to sports, wellness and family fun. With our tradition in tennis and a long history of excellence in training athletes, we offer our members a variety of programs to stay active, healthy and inspired.

Close to the Udine Metro stop and with parking, the 30,000-square-foot Ambrosiano Club offers some of the best sports facilities in East Milan. Our experts are on hand to help members make the most of the rackets facilities and athletic training, games and family events. Hospitality is a key pillar of the Club's image and orientation for members and customers.

OVERALL MISSION

As a Club Manager you will strive to develop the Club business in line with company mission. You’ll be strongly part of a great transformation of the Club. You will be fully responsible of successfully running the club on a day-to-day basis whilst achieving budgeted revenue & profit, delivering brand values and highest membership engagement & satisfaction. You will support & develop teams to continuously aim for extra-ordinary & personalised service levels. As an Aspria brand ambassador you will reinforce the club‘s highly regarded reputation in the local community.

DUTIES & RESPONSABILITIES

Strategy

Develop the yearly business plan & budget for the club and ensures revenue and projects are on time and to budget

• Play an active role within the senior management team to shape long term strategic goals

• Implements and delivers club change based on Group strategy & feeds back Club experience to shape Group strategy

• Plan, communicate and implement integrated functional growth strategies that develop profitability in line with brand vision.

• Actively liaise and cooperate with other Club Managers and engage in transversal project work with them

Commercial Development

• Maximise club revenues by optimising commercial activities across all departments, ensuring that targets and yield are met and effective cost control across all direct functional departments is in place

• Strong involvement & development of membership sales through active coaching of sales manager & sales team

• Initiate & support local marketing and sales initiatives with the Country Marketing team to win new local business

• Stay informed of local competition & market trends to maintain competitive advantage

• Responsible for club budget and P&L

Engagement & Service Delivery

• Manage club operation, ensuring effective delivery and member service on a daily basis

• Maximise member retention & on-going membership referral by inspiring a culture of service excellence, personalised member engagement & exceeding expectations

• Demonstrate service excellence and act as a role model to club employees

• Play a proactive internal role with regards to member & guest satisfaction through personal engagement with members and guests in line with Membership Lifetime strategy

Staff Development

• Recruit, coach and develop the Department Supervisors to deliver best possible service and maximise member sentiment

• Coach and develop the Department Supervisors to be strong ambassadors and role models for the team

• Through leading by example and a hands-on approach, ensure staff are engaged with members at all times

• Create a trust-based team environment in which team members are encouraged to take initiatives and achieve goals

• Set challenging and inspiring objectives for each team member and through regular 1-to-1 meetings and constructive performance reviews maximise individual and team performance

• Ensure personal and team compliance to company guidelines

Operational & Asset Management

• Ensure club adheres to company, local and national regulatory controls

• Implement & maintain health, safety & hygiene procedures and good practice in line with SOPs & local legislation

• Ensure operational standards of cleanliness, presentation & maintenance of the club and grounds are maintained to brand standards

• Ensure that appropriate on-going preventative maintenance of the club is conducted

• Advise & recommend on required capital investment when required

• Ensure club has fully trained & competent operational management through all opening hours

• Ensure all staff are suitably briefed & trained on procedure in case of accident, incident and fire evacuation

KEY PERFORMANCE INDICATORS

• Total club revenue & profitability

• Adult & Junior member numbers

• Member Sentiment Survey results

• Employee Sentiment Survey results

REQUIREMENTS

• Degree level qualification or above & relevant educational qualification

• 5+ years’ experience as a manager ideally gained in the hospitality, facility management, fitness or retail sector

• University degree in relevant managerial area

• Experience of business development and a proven track record of commercial successes, delivering effective ROI

• High degree of business awareness and commercial acumen

• Ability to prioritise workload and to adapt to meet changing deadlines and priorities

• Experience in managing managers

• Proven communication and influencing skills

• Self-driven & ability to work independently in an entrepreneurial approach

• Strong written & verbal English. Other languages are a plus.

• Good Microsoft skills & experience in compiling and presenting analysis of data at board level

The position of Club Manager is a full-time role based in Milan

Reporting to: Operations Director

Occasional travels to other Clubs in Europe or Head Office in London

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Last updated on Jan 15, 2025