Pharmacy Workflow Technician

AIC (Advanced Infusion Care) is looking for a customer service oriented and motivated individual to work from/within our Naples, Florida office for the role of Pharmacy Workflow Technician.  A full description of essential duties and responsibilities for these roles, as well as education/experience and qualification requirements, are outlined below.

AIC is a branch of AIS Healthcare offering great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, generous vacation package, 401K plan with employer match, growth, and more!

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality, and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire patient care experience.

Hours:  8:00am to 5:00pm; Monday - Friday

This is an in office position.  These are the office locations depending on the city the applicants live in. 

• 4280 Tamiami Trail E, Suite 302C Naples, FL 34112

• 4670 Lipscomb St NE, Suite 16, Palm Bay, FL 32905
• 545 Metro Place South, Suite 100, Office 168, Dublin, OH 43017
• 12345 West 95^th St, Suite 200, Office 12, Lenexa, KS 66215

The Workflow Technician processes incoming referral documentation along with patient and prescriber registration to initiate the patient intake process. This position is responsible for performing these duties with accuracy and efficiency, which are critical to customer satisfaction and ongoing quality of service. The Workflow Coordinator works within the limits of prescribed routines.

EDUCATION AND EXPERIENCE:

A high school diploma or general education degree (GED) equivalent is required; Registered Pharmacy technician state license required, and medical insurance verification experience preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Recognizes patients’ rights and responsibilities and supports them in the performance of job duties; respects patient’s rights to privacy and confidentiality.

·         Receives, identifies, and compiles documents received through fax server for processing.

·         Gathers and reviews documentation related to patient and prescriber demographics to determine completeness.

·         Contacts referral source via phone to obtain any missing information required for entry to computer system while building on lasting, mutually beneficial business relationships.

·         Assigns and labels documentation to the appropriate patient chart and ensure the accuracy and completeness of data entered to computer system during the referral workflow.

·         Contacts patients to initiate an enduring business relationship with the pharmacy through exemplary customer service and ensuring patient satisfaction, and to provide and obtain required information.

·         Ensures that all workflow is processed in compliance with regulatory requirements and pharmacy operating policies and procedures.

·         Provides administrative patient care support as assigned and assists in the training of new associates in the processing of referral workflow or other administrative processes.

·         Documents case activity, communications, and correspondence in computer system to ensure completeness and accuracy of patient contact records.

·         Ensures work activities are conducted in compliance with regulatory requirements and the organization’s defined standards and procedures, and in a manner that provides the best available level of service and quality.

·         Completes assigned paperwork/documents as directed in a timely manner.

·         Shares knowledge gained with other staff members and works as a team member.

·         Interacts with others in a positive, respectful, and considerate manner.

·         Answer and triage incoming telephone calls.

·         Performs other job-related duties as assigned.

QUALIFICATION REQUIREMENTS:

·         Ability to make decisions, solve problems, and work independently with little supervision.

·         Ability to prioritize and meet deadlines.

·         Demonstrate extreme attention to detail and accuracy.

·         Excellent organization and communication skills.

·         Ability to communicate effectively and professionally patients, visitors, and coworkers.

·         Ability to deal with highly sensitive and confidential material.

·         Basic computer proficiency.

·         Ability to quickly learn the use of Lynx and CPR+.

·         Knowledge in the use of Microsoft applications.

Steps to Apply:

Complete the required Culture Index Candidate Assessment(Directions to follow below in this job posting, so please read in its entirety).*** No application will be considered if the applicant does not follow instructions and complete the assessment as part of the application process.

Culture Index Candidate Assessment

Why does AIS utilize the Culture Index Assessment?

• We recognize how important our employees are to the success of our company. Our company continues to thrive due to a culture of teamwork and our ability to match potential hires with positions that best utilize their natural traits and skillsets. AIS utilizes the Culture Index Candidate Assessment surveys to help us select the best match for our positions.

How can I complete the assessment?

• Copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete.

portal.cultureindex.com/public/survey/general/0BFB8F0000

• AIS HealthCare™ is the leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home intravenous infusion, including immune globulin therapies. These services, combines with your advanced nursing and care coordination solutions, assist physicians and hospitals in delivering a superior level of care for optimal therapeutic outcomes.

We offer a wonderful work culture, looking for an impact player who is positive, earnest and hardworking.

 

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Last updated on Feb 13, 2025