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C

Technical Business Analyst

crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww · 30+ days ago

Detroit, MI, US

Negotiable

Full-time

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Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: No

Job Summary:    Technical Business Analyst role will be responsible for production support of ConsumerConnection. Triage of incidents, change request and support tasks and data & project analysis.
Essential Job Functions:
•   Support all operational aspects of the ConsumerConnection product.
•   Investigate new/unknown/existing issues in ConsumerConnection. Clearlydocument all findings in the issue tracking system.
•   Utilize issue tracking system (JIRA) daily.
•   Provide feedback to the clients and technology managers.
•   Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues
•   Review and analyze data and requirements and test plans/cases in support of existing and new initiatives.
•   Participate in UAT, help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective).
•   Provide support for and minor enhancements to reports utilized by the QC process.
•   Perform other duties as needed
Other Responsibilities:
1.   Participate daily support triage meetings and other regular meetings as required
2.   Participate in documentation of support processes and methods
3.   Maintain current set of FordDirect's existing documentation
Minimum Qualifications and Job Requirements:
•   Bachelor's degree with at least three to five years related experience or equivalent combination of education and experience
•   Minimum of 5 years working in support or ETL related role
•   Minimum 2-3 years' experience using SQL
•   Previous team lead or management experience
•   Strong data management and analysis skills
•   Two to three years of experience using SQL
•   Strong oral and written communications skills
•   Ability to work independently with minimum supervision • Strong facilitation skills
•   Knowledge of standard software development methodologies such as Agile and Waterfall
•   Intermediate/advanced knowledge of Excel
•   Extreme attention to detail
•   Experience within a customer or technical support environment
•   TeraData and/or Oracle experience is a plus
•   Exemplary professional demeanor, resourcefulness, flexibility, and selfmotivation
•   Advanced judgment and problem solving skills
•   Ability to maintain a positive attitude in high stress/fast paced work environment
•   Proven data driven decision-making skills
•   Two to three years of technical business requirement gathering/data analysis
•   Knowledge of Java, Apache, and JDBC a plus •

Last updated on Apr 11, 2019

About the company

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crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww

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