About the Role:
As an Account Manager, you will be responsible for fostering and retaining business relationships while driving client growth within the region leveraging professional networks, demonstrates executive presence, and effectively communicates the value of CleverTap's products. In this role, you are required to have a strong farming/account management mindset in the SaaS sales environment with a track record of cross sell and upsell.
What will you do:
- Own the business targets for the respective account patch and grow business from the designated patch
- Establish and build relationships with key customers so as to understand the customer needs and create a compelling value proposition
- Interact with customers, conduct presentations, QBRs, and work through the sales cycle to achieve Q-o-Q sales quota
- Build key account management plans and map decision makers, influencers, users within the account
- Have a good understanding of competitive channels that the client is using and incorporate those inputs in the key account plan
- You will also be responsible for retaining the assigned book of business
- Build a pipeline for current quarter + next quarter
- Negotiate agreements with the customers to close the deals.
- Manage the Salesforce data on a daily basis with meeting notes, sales funnel updation, etc
- Maintain post sales interface with the customers to build long term relationship and enhance the customer satisfaction
What are we looking for?
Must Have:
- 3-7 years of experience in SaaS selling
- Stronger fit exists for those having experience in working in Startup with a go-getting, hands-on approach, plugged into a hyper-growing sales organisation
- Ability to present and articulate key value propositions to CXO’s, decision makers and influencers in the assigned account with excellent communication skills in a B2B setup.
- Conceptual understanding of APIs, Webhooks, SDKs, Cloud, and SaaS technologies required
- Proven experience in account management and growing the business in the existing accounts in India region
- Knowledge of market research, sales, and negotiating principles
- Organizational and time-management skills
Good to Have:
- Good understanding of the MarTech domain is preferred
- Number driven approach towards accounts, targets, regional planning and retention rates is helpful
- Knowledge of CRM software (eg. Salesforce) is a plus
Measures of Success:
- Revenue Achievement (Booking, ARR)
- Revenue retention (NRR)
- Sustainable revenue growth (LTV)
Key Competencies:
- Functional: Mobile marketing expertise, MarTech understanding, Result oriented
- Behavioural: Problem Solving, Consultative selling, Communication and presentation skills, Negotiation Skills
Who will you report to: Regional Director Sales
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.
Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!