Salesforce Solutions Architect

ABOUT THE POSITION
As a core pillar of our technology offerings, the Salesforce CRM team delivers solutions on a range of
technology platforms to improve how our clients collect customer data and use that to provide
world class service to their customers. The Salesforce Solution Architect will be a senior member of
the Salesforce team and lead work done on any CRM projects from presales through to delivery and
support.

RESPONSIBILITIES
 Be a thought leader in the CRM domain and have comprehensive knowledge of Service and
Sales use cases in Salesforce
 Lead consultative engagements including workshops with customers on functional topics,
business goals and challenges.
 Provide product and subject matter expertise to clients.
 Drive consultative engagements with clients on scopes from CRM strategy to
implementation 
 Use your business analysis skills to document comprehensive customer user stories,
requirements and functional/technical overviews of solutions.
 Define detailed solutions based on customers’ business needs, current environment and
solutions available within our skillset.
 Create and facilitate great presentations to customer stakeholders from both technical and
business backgrounds.
 Empower Clients to use the technology solutions we implement to their fullest potential by
analysing current processes and proposing better ways to leverage all the features of their
current technology
 Lead presales pursuits to win new work from proposal development, presentations to C-
Suite stakeholders and estimation/pricing of projects
 Validate solutions and estimates produced by senior developers and technical architects.
 Play a lead role within the Salesforce team, comprised of a dynamic, shared pool of
resources with a variety of Salesforce skillsets

EDUCATION AND EXPERIENCE
Required
 Bachelor’s degree or equivalent experience
 5+ years as a Solution Architect
 5+ years with Salesforce core platforms (Sales, Service, Industry clouds)
 Comprehensive functional knowledge in CRM and wider marketing technology market
 Background in leading and driving implementations or large projects
 Experience in presales / pitch process
Preferred

 Experience/exposure to emerging Salesforce products such as Data Cloud, Agentforce,
Industry clouds is a plus
 Experience in a consulting environment
 Experience in large scale enterprise projects or Singapore government projects is a plus

Last updated on Oct 23, 2024