Location
Our Account Manager will be an integral part of our Sales team in EMEA. This role is based remotely in any of the following: Estonia, Germany, Netherlands, Sweden, Switzerland.
Who We Are
DoiT is a global multicloud innovator that helps simplify the most important cloud challenges. Our vision is to deliver the true promise of the cloud by making it more accessible and transformative.
Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. We do this by providing intelligent and continuous engagement with unrivaled cloud expertise to buy, optimize, and manage the cloud with ease. With almost 2,500 years of collective cloud operations experience and $1.7B in cloud spend under management. An award-winning strategic partner of Google Cloud and AWS; DoiT works alongside our 3,000+ customers to save them time and money.
The Opportunity
The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers.
Responsibilities
- Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
- Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
- Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
- Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
- Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
- Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
- Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
- Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
- Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
- Identify Cost Optimization opportunities within the Customer Cloud environment
- Work with Cloud Vendors Sales Rep on mutual customers.
Qualifications
- 3+ years of experience in an Account Management/Customer Success/Customer Engineering role, supporting the CEE market
- 3+ years experience at a technology company
- Experience supporting customers in the AWS ecosystem or another cloud vendor.
- Strong verbal/written communication skills in English, and ideally one CEE specific language (e.g. Polish, Greek, Czech, etc)
- Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships
- Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae
- A desire to grow within the organization and continuously broaden your skill sets
- A great sense of humor and enjoys having fun at work
Bonus Points
- Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
Are you a Do’er?
Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.
We thought so too, but we’re here and happy we hit that ‘apply’ button.
- Unlimited PTO
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.
#LI-Remote
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Last updated on Aug 15, 2024