SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.
An exciting opportunity has arisen for a Team Lead, Customer Success on our SC Training team in Sydney. We believe that great work happens when every worker gets the knowledge they deserve. Come join our team of passionate people on a mission to democratize training.
Our Customer Success team partners with customers to ensure outcome alignment and value realization through their use of the SafetyCulture platform. Once onboarded, Customer Success Managers are responsible for driving adoption, retention, expansion and advocacy of SC Training, which directly contributes to SafetyCulture’s goals and growth targets.
Your dedication to our mission, customer-centric approach and dedication to coaching toward best-in-class Customer Success processes and behaviors will ensure consistent target achievement and development of the Customer Success team. You will share innovative ideas and collaborate regularly with cross functional teams, with a focus on driving continuous improvement initiatives.
As the Team Lead, you will have overall regional ownership of our APAC customers, enabling the team to build and retain successful customer training programs. You will be the primary owner of your own book of business, ensuring the best possible customer experience to guarantee customer growth, satisfaction, and retention.