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IT Support Engineer

e5jdnwg7ia5nmpidkgm0x86zidegds023flk1ol79g88672m82f3rk6vbddcyss8 · 30+ days ago

Bangalore, KA, IN

Negotiable

Full-time

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Providing technical support for all UIDAI ROs and EAs
Experience in Admin Portal for activation/deactivation of users.
Created Advance Search Ids for users.
Experience in all certification related issues of operators/supervisors.
Experience in on-boarding new Registrars and EAs.
Remote support for the all UIDAI RO's.
Various types of Portal (QAMIS, DQMIS, CORRECTION) Administration control.
SFTP and FTP configuration for UPLOAD Portal and Admin Portal user creation
On boarding, sync and biometric related issues.
Experience in various ticketing tools like SAIL, V-Tiger, Jira
Provided Admin portal training for EAs and Registrars.
Responsible to solve Queries/Incidents/Service Request reported by Enrollment Agencies, Registrars and Regional Offices across India. Also provide backend support for Aadhaar Contact Centers.
Analyzing the issues and resolving issues via remote related to enrolment clients
Raising the tickets (SR/Bugs) for the issues/defects.
Following up with cross functional Team members for early closure of Incidents and Service Requests.
Involve in client testing (ECMP, UCL) before release to Ecosystem Partners.

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Last updated on Mar 8, 2021

About the company

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Developed by Blake and Linh in the US and Vietnam.

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Changelog

🚀 LaunchpadNov 27

Create a site and sell services based on your resume.

🔥 Job search dashboardNov 13

Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.

🫡 Cover letter instructionsSep 27

New Studio settings give you control over AI output.

✨ Cover Letter StudioAug 9

Automatically generate cover letters for any job.

🎯 Suggested filtersAug 6

Copilot suggests additional filters above the results.

⚡️ Quick applicationsAug 2

Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.

🧠 Job AnalysisJul 12

Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.