We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Department & Position Overview:
The People, Data, Reporting and Analytics Lead will be responsible for managing and enhancing Civica’s HR data and analytics capabilities. This role will provide strategic insights through data analysis, reporting, and metrics that drive HR decision-making and business performance. The ideal candidate is a data-savvy professional with strong analytical skills and a deep understanding of HR processes.
Key Responsibilities:
- Develop and implement a comprehensive HR data strategy that supports Civica’s business objectives and enhances decision-making capabilities.
- Ensure the integrity, accuracy, and security of HR data across all systems. Oversee data collection, maintenance, and updates in the HRIS.
- Create and deliver regular and ad-hoc HR reports and dashboards to senior management, providing insights into key metrics such as turnover, headcount, diversity, and employee engagement.
- Conduct advanced data analysis to identify trends, patterns, and insights that inform HR strategies and initiatives. Provide actionable recommendations based on data findings.
- Partner with HR leaders, business units, and other stakeholders to understand data needs and deliver tailored analytics solutions that support business goals.
- Work with IT and HRIS vendors to optimize HR systems for better data capture, reporting, and analytics capabilities.
- Identify opportunities to streamline and improve data-related processes and systems. Implement best practices in data management and analytics.
- Educate and train HR team members and business leaders on the use of data, reporting tools, and analytics to drive data-driven decision-making.
- Ensure compliance with data protection regulations and company policies in all data handling and reporting activities.
- Stay updated on the latest trends and technologies in HR analytics and reporting. Implement innovative solutions to enhance Civica’s data capabilities.
Requirements
Essential Competencies:
- Minimum of 5+ years of experience in HR analytics, data management, or a related field.
- Strong expertise in HR data management, with a proven track record of delivering insights and reports that drive business performance.
- Knowledge of Snowflake, Abi and other data warehouses.
- Proficiency in HRIS and data visualization tools (e.g., Power BI, Tableau).
- Advanced Excel skills and experience with statistical analysis software.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Strong communication and presentation skills, with the ability to convey complex data insights to non-technical audiences.
- Knowledge of data protection regulations and best practices in data security.
Benefits
Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.
Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.
Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.
Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!
Benefits
- Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
- Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits
- Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
- Tenure Milestone Recognition: We value and recognise the years of service of our people.
- Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.
Civica Accolades:
- ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.
- Great Place to Work: We are dedicated to creating an outstanding employee experience.
- Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.
- Australian Business Awards – Employer of choice
- Top rated employer – Glassdoor: Our average length of service is 9 years.
- Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
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Last updated on Aug 1, 2024