Manager, Claims Fraud Investigation

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you’re flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver’s seat of an extraordinary selection of cars shared by local hosts.

About the team: 

The Claims Fraud Investigation Manager will lead the claims fraud team to identify and investigate claims with potential fraud risk. They will be responsible for designing, prioritizing and executing a best-in-class strategy to identify potential fraud indicators. 

What you will do:

• Determine goals and key objectives of the team, and measure and manage performance of the team in the achievement of those goals and objectives; to include, setting and achieving risk management (incident rates, loss rates), customer experience targets (customer satisfaction, customer effort score), as well as supporting specific operational targets (contact rates, cost per trip). 
• Review high complexity claims, aged claims to ensure proper guidance and actions being taken in the claim investigation 
• Review and audit claims for adherence to Turo’s counter fraud and claims guidelines 
• Work with peers and managers to set counter fraud guidelines and handle expectations, including development of reporting data. 
• Coordinate the selection of counter fraud tools, working with the Origami, data/analytics teams, procurement and vendor management to build or secure fraud tools to identify claims with red flags needing additional investigation. 
• Represent Turo with law enforcement, carriers or other counter fraud organizations to stay up to date on trends, learn new techniques to counter fraud activity.

Your Profile:

• 5+ years’ experience in SIU or Fraud investigations
• Experience with support solutions and processes in an auto claims environment
• Working knowledge of auto claims, estimating, and how estimating fraud can be perpetuated

• Strong leadership skills and ability to motivate others, lead a high performing team with a clear mission to stop fraudulent activity, ideally in a in a claims or comparable environment
• Excellent time management skills with a proven ability to meet deadlines.
• Deep expertise and understanding in SIU/Fraud claims, with ability to design and implement counter fraud tools, rules, and investigation processes
• Proficient with Microsoft Office Suite, Apple, Claims Systems or related software.

Bonus if you have: 

• Four-year college degree preferred

The PHX base salary target range for this full-time position is $88,000-$105,000+ equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

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Last updated on Aug 23, 2024