Customer Success Contractor

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future.  Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.

We work with over 3,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes’ health, game-day readiness, and performance, as well as in-game tactics.  Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.

THE ROLE

The Customer Success Contractor’s extensive sports science knowledge and experience, coupled with passion for developing customer relationships that promote retention and loyalty, will promote value beyond sale and contribute to global sports excellence.

This role encompasses a variety of leadership objectives, largely pertaining to the drive of commercial relationships, presentations and educational content. Often partnering with sales and product staff through mentoring, providing specific content and case studies from first-hand experience consulting with teams.

This role is pivotal to ensuring customer centricity and provides training, education and ongoing support to a select customer base with Catapult's entire range of athlete tracking hardware and software solutions. The role assists with the research and development of our technology solutions and aims to provide advanced data analysis for both internal staff and existing customers. This includes onsite customer visits to teams and organisations within an allocated portfolio to facilitate the best practice use of our technology. 

WHAT YOU’LL DO

• Product Optimisation: 
• Drive product development and prioritization as it pertains to sales including revenue blockers and additional revenue opportunities
• Generate opportunities through product feedback, which will generate innovation internally within the business
• Provide evidence based, scientific materials for marketing, internal and external purpose
• Take charge of the competitive analysis for the portfolio you are responsible for
  
  
• Customer Management: 
• Drive consistency and customer satisfaction by responding quickly to customer queries
• Account manage a select portfolio of teams within your dedicated territory and maintain client health
• Educate customers on best practice utilizing Catapult technology and value proposition
• Support new business success & contract extensions through various activities, including performing product demonstration
• Maintain a large database of information.

What You Will Need

• 1+ years of relevant industry experience. 
• Bachelor’s degree required, Master’s degree preferred preferably in a sports science, science or technology related field
• Exceptional, proven sales track record in similar roles, preferably in sports.
• A self-starter able to maintain a cost-effective and time-effective travel schedule, completing expense reports and updating a CRM system daily. You’ll treat your role as if the business was your own.
• Flexible, with the ability to travel between a region of states approximately 50%.
• Able to perform quality, scientific presentations in the field of athlete performance.
• Able to communicate with coaches by understanding the basics of targeted sports and pre-identify, through research, customer needs in advance of a presentation.
• Able to understand the differences in performance training, strength and conditioning, tactical skill training, rehabilitation, sports media and business development of the customers.
• Adaptable. We know our current needs, and we work at a very fast pace to achieve these. At times, we’ll demand a lot, but you’ll be rewarded well in return. We understand life balance and respect it.
• Proficient in English written and spoken. 

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today.
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and individual athletes on the planet! While we have access to many exciting opportunities, we also realise that we are here to do a very important job for our customers. As a result, we aim to work with purpose and intention. We look for people that fit into our team culture, those who actively contribute and individuals who are excited about what they do. 

In order to build the future of sports performance, we need the brightest talent in order to do so. If you think you can contribute to the empowering, enjoyable and exciting Catapult environment, then we invite you to apply.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role

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Last updated on Aug 20, 2024