Bilingual Title Registrations Associate (Spanish/Portuguese)

Our Company:

First Help Financial (FHF) is one of the fastest growing and most diverse companies in the US. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. From our Boston and Phoenix offices, we lend to and support our portfolio which has consistently grown 35% each year over the last five years.

Here you will find hard-working colleagues that come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work.

Your Title: Title & Registration Associate

Your Location: Needham,Massachusetts

You Report To: Team Lead, Servicing Operations

Schedule: 9am to 5:30pm EST

Compensation: $19.62/hr plus annual bonus!

Learn more about our awesome Servicing Operations team!

GREAT PERKS!!!

• Monthly stipend for commuting to the office! (we pay for your gas)
• Potential hybrid model after training is complete
• Fully stocked kitchen - enjoy complimentary snacks
• Great inclusive company culture

About the Opportunity:

First Help Financial, recently voted “Great Place to Work” for the three years in a row is seeking a highly motivated Titles & Registrations Associate reporting directly to the Team Lead, Titles. This exciting opportunity will allow professional growth within FHF and establish a career, versus just a “job”! We will provide training to be successful in your new role! You will be responsible for daily missing title and registration updates, connecting regularly with dealerships and DMVs, and engaging with Outside Sales daily. This position involves thoroughly recording, tracking, and proactively following up on all missing titles and registrations. The primary focus is to ensure the timely perfection of all titles and ensure registrations are completed in a timely manner.

Your responsibilities include but are not limited to:

• Manage and maintain records of all car titles, including requesting duplicates and processing title transfers.
• Record collateral information in the company database.
• Investigate the status of titles to ensure compliance with agreement terms.
• Collaborate with Outside Sales, Customer Service, Total Loss, and Loss Mitigation teams.
• Prepare legal files as requested.
• Assist clients with vehicle registration processes.
• Collect necessary documentation from dealerships and DMVs.
• Communicate with DMVs regarding registration requests.
• Provide support to management, vendors, and staff as needed.
• Investigate issues throughout the title life

What you bring:

• 1 year experience in an administrative role
• High school diploma/GED equivalent
• Must have fluency in Spanish and/or Portuguese
• Excellent communication skills
• Ability to multitask, and be self-reliant
• Capacity to conduct research beyond the immediate scope
• Proficient knowledge of Excel, Teams and Outlook

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.

Keywords: Administrative Assistant, Office Clerk, Office Administrator, Data Entry

Last updated on Aug 7, 2024