Associate Product Owner

ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

ABOUT YOU:

As the Associate Product Owner (APO) within our Support Engineering department, you play a key role in prioritizing, refining, and ensuring the resolution of bugs and small product enhancements. In this Kanban-style environment, your primary focus is managing day-to-day ticket workflows, maintaining clear communication with stakeholders about requirements and priorities, and ensuring our teams deliver high-quality solutions to meet user needs. You’ll work closely with cross-functional teams, including engineering, design, and support, to keep processes efficient and outcomes impactful.

WHAT YOU'LL DO:

• Drive Ticket Prioritization and Refinement:

  · Collaborate with stakeholders to understand and clarify requirements for bugs, technical issues, and minor product enhancements.

  · Maintain and manage a prioritized backlog of support tickets, ensuring they align with team and business objectives.

  · Write and refine clear, actionable user stories, including acceptance criteria.

• Support Team Delivery:

  · Facilitate the flow of work in a Kanban framework, ensuring a steady stream of high-value tasks for the team.

  · Partner with engineers to ensure requirements are well-understood and solutions are feasible.

  · Monitor and address blockers or issues impacting progress.

  · Coordinate and document scheduled and hotfix releases as needed

• Enhance Stakeholder Communication:

  · Regularly communicate priorities, progress, and outcomes to stakeholders across the organization.

  · Document and share updates on resolved issues and enhancements with both internal and external teams.

• Maintain a Customer-Centric Focus:

  · Gather and synthesize feedback from customers, support teams, and usability data to inform priorities.

  · Monitor post-deployment performance of fixes and enhancements, identifying opportunities for further improvement.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 1-3 years of experience supporting product management or ownership in a B2B SaaS environment.
• Familiarity with agile or lean software development methodologies.
• Experience with product development tools, such as Jira or similar tracking software.
• Exposure to writing or assisting with technical documentation.

KNOWLEDGE, SKILLS AND ABILITIES:

• Experience supporting the execution of a product roadmap and strategy.
• Ability to work with cross-functional teams to gather product requirements.
• Strong communication skills with the ability to present and explain technical concepts to various audiences.
• A customer-centric mindset and willingness to learn how to improve user experiences.
• Ability to prioritize product features and assist in backlog management.
• Ability to assess business impact and risks in decision-making

PREFERRED QUALIFICATIONS:

• A technical background or familiarity with the product development process is a plus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Last updated on Jan 27, 2025