Hello,
My name is Francis, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Pleasanton, CA. Details for the position are as follows:
6 – Month Contract | Hybrid Role | $27
Job Description:
- Provide first tier product support via phone, email, online web tools on medical device products.
- Open and handle multiple complaint calls daily. Write, communicate, and submit customer complaints within the required QA timeframe of 2 days.
- Process and submit service requests in a timely manner.
- Interface with other departments as needed: Quality Assurance, Customer Support, Service, Shipping, Product Surveillance, Sales, etc.
- Complete all required training to be able to function in various aspects of position.
- Serve as the customer advocate and liaison to quickly and fairly resolve service problems for customers.
Qualifications:
- Call Center, Customer Support experience
- Strong oral and written skills
- Med device, Pharma, or healthcare industry preferred
•
Last updated on Feb 8, 2023