Patient Services Representative

The Medical Services Coordinator is a point of contact between multiple parties including patients, physicians, pharmacy staff, and others.  Taking charge of day-to-day operations of the Medical Services team by working as a liaison between leadership and Medical Services staff to ensure operations are covered and completed in a timely manner. 

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $20.50 - 22.50/hour 

LOCATION: The office is located at 1007 Church St., Evanston, IL 60201

·         Assist medical staff with necessary aspects of patient care

·         Ensure timely and professional communication with medical staff and patients

·         Answer all incoming calls to the medical services department

·         Address all voicemail messages left on patient line

·         Communicate messages to medical staff via EMR messaging

·         Immediately attend to emergent issues

·         Completion of medical records- related tasks as assigned

·         Scan all hard-copy correspondence into clients EMR record

·         Prepare any prescription paperwork correspondence from medical staff for patients to pick up with proper documentation

·         Secure any release of information forms required by clients

·         Facilitate communication between patient, medical provider, and pharmacy

·         High school diploma or equivalent; medical administrative services certification preferred

·         2+ year of experience in medical administrative services

·         Ability to work independently and as a team member

·         Strong communication skills, both written and verbal

·         Strong organizational and follow through skills and attention to detail

·         Ability to multi-task

·         Proficient knowledge of medical terminology

·         Qualified candidates must be legally authorized to be employed in the United States

·         LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

·         Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture