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Senior bridge manager

9xjdnw687b7a7nvvdyut936kpjlgy0023blrozaecads0pdnwppcswnaaku8ji2g · 30+ days ago

Princeton, NJ, US

$208k+
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Full-time

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Role: Senior bridge manager position
Location: Phoenix, AZ
Duration: Long Term Contract (C2C/W2)

Job function roles: Bridge, Scribe and Communications Management

Enterprise Major Incident Management (EMIM):
The mission of Enterprise Major Incident Management (EMIM) is to prevent disruptions and significantly reduce impacts to our customers. EMIM drives continuous improvements in partnership with the Technology, Business, and other Strategic partners with focus on early detection, isolation, faster circumvention of major incidents and providing real-time updates to Sr. leadership / other stake holders.
Skillset Needed:
Solid ability to manage, govern and drive diverse and complex major Incident bridges across different technical towers, portfolios, and applications
Good experience in service management, diverse technology understanding, and awareness
Ability to drive technical troubleshooting discussions towards a faster circumvention
Strong verbal and written communication skills to draft high qualitative executive updates
Good at situational leadership and ability to work and coordinate priorities well under pressure
Key Responsibilities:
Drive different enterprise level major incidents in partnership with multiple Client Technology teams, Business partners and other Technology Vendor partners
Perform timely engagement and escalation to required technical teams and leadership
Review point-in-time service disruption notifications as per EMIM processes/ procedures and ensure those are timely published in a highly quality manner
Effective coordination across EMIM team, Director-on-Duty (DOD), Sr. Leadership and other stake holders
Ensure documentation of EMIM processes and procedures is always UpToDate
Demonstrates very good thought leadership, creative problem-solving and effective decision-making skills to challenge the status quo

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Last updated on Sep 15, 2023

About the company

9xjdnw687b7a7nvvdyut936kpjlgy0023blrozaecads0pdnwppcswnaaku8ji2g

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