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Casino Operations Manager

italentplus · 16 days ago
Negotiable
Full-time
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<p>Our client, a rapidly growing startup in the online sportsbook and casino industry, is seeking a dynamic and experienced Casino Operations Manager. This individual will be responsible for overseeing the day-to-day operations of their online casino, ensuring the highest standards of service, compliance, and player satisfaction.</p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Operational Management:</strong><ul><li>Manage the daily operations of the online casino to ensure smooth and efficient functioning.</li><li>Oversee the implementation and execution of new games and features.</li><li>Monitor site performance and player activity, identifying and resolving any issues promptly.</li></ul></li><li><strong>Compliance and Security:</strong><ul><li>Ensure that the online casino operates in full compliance with all relevant regulatory requirements.</li><li>Work closely with the compliance team to maintain up-to-date knowledge of industry standards and regulatory changes.</li><li>Implement and maintain robust security measures to protect player data and prevent fraud.</li></ul></li><li><strong>Customer Experience:</strong><ul><li>Enhance player experience by ensuring the online casino offers a user-friendly and engaging environment.</li><li>Handle escalated customer service issues and provide resolutions in a timely manner.</li><li>Collect and analyze player feedback to drive continuous improvement in services and offerings.</li></ul></li><li><strong>Strategic Planning:</strong><ul><li>Collaborate with senior management to develop and implement strategies for growth and expansion.</li><li>Analyze market trends and competitor activities to identify opportunities for differentiation and innovation.</li><li>Develop and manage the casino operations budget, ensuring cost-effective resource allocation.</li></ul></li><li><strong>Marketing and Promotions:</strong><ul><li>Plan and execute promotional campaigns and player incentives.</li><li>Evaluate the effectiveness of marketing initiatives and adjust strategies as needed to maximize ROI.</li></ul></li></ol><p><strong>Qualifications:</strong></p><ul><li>Proven experience in online casino operations, with a minimum of 3 years in a similar position<br></li><li>In-depth knowledge of online gaming regulations, compliance, and best practices.</li><li>Strong leadership and team management skills.</li><li>Excellent analytical, problem-solving, and decision-making abilities.</li><li>Exceptional communication and interpersonal skills.</li><li>Ability to work in a fast-paced, dynamic startup environment.</li></ul> •

Last updated on May 30, 2024

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