Account Manager - Client Support

The Account Manager – Client Support  role has a primary focus to drive outbound calling efforts to manage multiple lower-revenue accounts to establish point of contact, improve relationships and grow the accounts’ reliance and engagement with Verisign's products. You will team closely with marketing to support campaign enrollments, campaign engagement, and report back results. You will be part of the regional sales teams (Channel Management) and you will be the foundation on which we build sales success.  They very often have the initial (and therefore most important) opportunity to make an impression on an account (new point of contact) so you will be responsible for ensuring a positive experience that will set the stage for future engagement. Driving excitement, creativity, and relationship building into every outgoing call is crucial. 

A successful candidate will be a self-starter, with a high-energy, positive phone presence, and a track record of effective, credible lead follow-up and sales development at multiple levels within an organization.

This role requires native and secondary language to business level including English and one European language

• Perform outbound communication activities such as calling, emails, and following up on existing, open dialogues across Europe, Middle East & Africa (EMEA).
• Manage inbound enquiries via phone and e-mail as key point of contact for a list of named accounts. Successfully manage and overcome challenging topics.
• Research accounts to understand need, enable effective follow up, and generate engagement. Proactively look for opportunities to improve, optimize account management and other sales and marketing processes.
• Disseminate intelligence to the channel team, educating Account Manager as necessary about the account. Builds relationships and effectively communicates with Channel Team and cross-functional (internal) partner organizations to positively influence direction. 
• Outreach to multiple accounts to explain marketing programs and support enrollment
• Support manager and Channel Team as business requires.

Education / Experience

- Bachelors Degree or equivalent work experience ( Business or Technical Degree)

- Two to three years Customer Support or Account Management experience

Last updated on Aug 27, 2024