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Learning Experience Leader - Trainer (Croatian)

Negotiable
Full-time
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<p> David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find <strong>Learning Experience Leader</strong> <strong>- Trainer (Croatian)</strong></p><p><strong><br></strong></p><p dir="ltr">Position: <strong>Learning Experience Leader</strong> <strong>- Trainer (Croatian)</strong></p><p dir="ltr">Location: Thessaloniki, Greece</p><p dir="ltr">Work Model: On-site</p><p dir="ltr">Employment type: Full-time</p><p dir="ltr"><strong><br></strong></p><p dir="ltr"><strong><br></strong><strong>DUTIES AND RESPONSIBILITIES:</strong><br></p><ul><li>Set the standards and expectations through your conduct, work ethic, integrity, and character; </li><li>Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; </li><li>Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; </li><li>Accomplish projects and motivate trainees through effective training; </li><li>Continuously improve training programs and the other learning opportunities across the organization; </li><li>Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; </li><li>Act as the content expert, and maintain relevant training documents and training materials for training conducted; </li><li>Develop and create effective induction programs; </li><li>Monitor and review trainees' progress through questionnaires and discuss with their managers; </li><li>Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; </li><li>Research and present new technologies and methodologies in workplace learning; and</li><li>Ensure that all trainees adhere to the company's Code of Conduct.</li></ul><p><br></p><p> <strong>REQUIREMENTS:</strong></p><ul><li>Fluent English (C1) and Croatian (C1), must be able to read and speak the language with an emphasis on great grammar skills </li><li>Fluent English speaker </li><li>With at least 1 to 2 years of working experience in a related field (training or teaching experience) </li><li>Preferable BPO experience </li><li>Proficient in Microsoft and Google applications </li><li>A problem solver and critical thinker </li><li>Can present and facilitate a class discussion </li><li>Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience </li><li>With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills </li><li>Has excellent oral and written communication skills </li><li>Can work in a flexible schedule including weekends, holidays, and longer hours </li><li>Bachelor's degree in a related field or equivalent work experience </li><li>Proven experience in team leadership, preferably in a BPO or tech company environment</li><li>Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation</li><li>Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure</li><li>Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content</li><li>Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams</li><li>Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace</li><li>Experience with machine learning-based moderation tools and technologies will be considered as an advantage.</li></ul><p><strong><br></strong></p><p><strong>OFFER:</strong></p><ul></ul><ul><li>Excellent remuneration package based on experience, skills and performance</li><li>Shifts within 24/7 hours of operation</li><li>Relocation support</li><li>Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment</li><li>A dynamic and creative team with a positive and friendly atmosphere</li><li>Good work environment - the employer can show off great reviews from their employees</li><li>Guidance and tools to reach your full potential.</li><li>Indefinite contract<br>•  Private health and life insurance<br>• €85 monthly meal vouchers<br>• €65 monthly Work From Home Allowance </li></ul> •

Last updated on Jul 10, 2024

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