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Deskside Services

rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr · 30+ days ago

St Paul, MN, US

Negotiable

Full-time

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Responsibilities

Assisting with the Windows 10 deployment, including but not limited to, ensuring computers within City locations are turned on, monitoring and remediating issues with the deployments.
Execute IT Refresh activities, including but not limited to, reimaging with base image, installing all software required to utilize the computer, installing/troubleshooting driver issues, windows updates, delivering of the computer, setting up the computer, etc.
Completing Incidents/Tasks in ServiceNow, including but not limited to, software installs, deliveries, reassignment of assets, refresh equipment past its lifecycle, general troubleshooting of IT issues, etc.
Assist with move and technology setup in new and repurposed City spaces and facilities. Support customers in-person and virtual with technology setup, questions and configurations. May include occasional weekend work.

Requirement

Demonstrated expertise in Imaging Microsoft OS Windows 7 & Windows 10 environments
Ability to follow structured policy and procedures in an IT environment
Ability to provide a focused and positive customer service experience.
Demonstrated expertise in problem solving in a complex environment
Demonstrated expertise in managing incidents and requests from a ticketing system and maintain related incident resolution history and documentation
Demonstrated experience working in a team environment, showing strong internal and external customer focus, and establishing and maintaining effective relationships
Assist in maintaining hardware and systems inventories, ensuring they are kept up¬ to-date and as accurate as possible
Ability to lift and palletize heavy equipment (PCs, monitors, printers)
Previous knowledge and/or experience working for government IT

Work Environment:

Office setting at City locations.
Approximately 30 hours per week for the duration of the services. Hours may vary.

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Last updated on Oct 22, 2020

About the company

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