Employers / Recruiters

Analyst / Senior Analyst - Servicing - Special Request

berkadiaindia · 19 days ago

                                                                                                              Berkadia Services India Pvt Ltd
                                                                                                            Our culture is driven by our values:

                                                  Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence IWe Love our Jobs I We Innovate.


TITLE:                                   Analyst / Senior Analyst (Credit Analyst)

DEPARTMENT:                   Special Requests (CMBS Credit Administration)

LEVEL:                                 Level 3

SHIFT:                                   Day Shift



The position is for a team member in the existing Special Requests group (India) that works closely with the Special Requests team in Ambler. After the appropriate training period, the person would be expected to independently perform Underwriting (prepare a memo / business case) and Pre & Post-Underwriting activities for various special requests that are received from the borrowers.

In addition to this, the person in this position may also be required to perform other duties as assigned by the Management.


Duties may include but are not limited to:

  1. Prepare case write-ups for various special requests like Property Management Change, Leases, Other Special Requests, Lease Reviews & Abstracts
  2. Contact the Borrower/Counsel/Lenders/CRM/Counterparts to seek clarification or request documents/information etc.
  1. Interpret and clarify queries and disputes on documentation, legal language interpretation in conjunction with Ambler and India management, if necessary.
  2. Prioritize tasks and deliver within the deadline/SLA requirement.
  1. Coordinate with other servicing departments to seek clarifications/information.
  2. Collect review fee and legal retainer fee from the borrowers.
  1. Responsible for regularly updating himself/herself with any change in procedures and ensuring changes are translated to everyone in the team.
  2. Handle all pre and post closing activities like Assumption Letters, Property Management Change Letter, Lease Requirements Letter, Collaborative Workspace, Transmittal Package, Credit Reports, Assumption Updates and  Post Closing Notification, Post Closing Defeasance, Property Management Change Updates.
  1. Perform other tasks as assigned by the Management


TITLE OF IMMEDIATE SUPERVISOR: Team Leader / Assistant Manager




          Special Requests team in US                                                 Daily

        Supervisor / Managers / Special Requests group                   Daily 

                Assistant Vice President / Vice President                   As needed

             Borrowers (via e-mail or phone calls)                                 Daily

             Lenders / Attorneys / CRMs / Counterparts                        Daily             

             Various other Servicing Departments                                 Daily

  • Prior experience of minimum 1year in Berkadia is a must.
  • Experience in reviewing and comprehending loan and servicing documents is desirable.
  • Must have a good understanding of US commercial real estate, financing concepts and the terminology used in US real estate finance industry.
  • Must be proficient with all the servicing applications like Strategy, ASUR, EPM, etc.
  • Must understand the functionality and the role of various other servicing departments and be in a position to co-ordinate with them and seek clarifications when required.
  • Must be proficient in English, in both verbal and written communications.
  • Must be PC literate in MS windows environment with good Excel and Word skills.
  • Must be willing to handle out-bound and inbound calls to and from customers.
  • Excellent research skills and ability to take independent calls and judgment is essential.
  • A detail-oriented individual with strong analytical skills and drive to resolve problems.
  • A willingness to learn and a positive attitude are essential.
  • Understands the importance of training and supports opportunities for further functional and interpersonal skill development
  • Must be able to think outside the box when researching problems and provide workable solutions.
  • Must have the ability to prioritize tasks and understand the importance and urgency of specific requirements.


  • Demonstrates flexibility in dealing with changing circumstances and requirements
  • Exhibits appropriate level of diplomacy and tact in dealing with challenging situations
  • Exhibits respect for other team members and management
  • Displays ability to follow up on outstanding issues with little or no supervision
  • Demonstrates the ability to manage multiple tasks under pressure
  • Consistently sets goals for herself/himself
  • Communicate effectively across the organization and to customers
  • Ability to work independently and / or part of a team


  • Working additional hours/days is required, as necessary, to meet internal and external deadlines and fulfill the job responsibilities
  • This position is in Day Shift but the shift timings may be changed to Split / Night shift based on the business requirements. Should be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
  • Though limited, ability and willingness to travel in India and internationally when necessary is required.
  • While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

About Berkadia:

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is an industry leading commercial real estate company providing comprehensive capital solutions and investment sales advisory and research services for multifamily and commercial properties. Berkadia is amongst the largest, highest rated and most respected primary, master and special servicers in the industry.

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability or any other status protected under the law.

Our people are our greatest strength and make Berkadia a great place to work, creating an environment of trust, mutual respect, innovation and collaboration. Our culture is driven by our core values:

To know more about Berkadia, please visit our website

Last updated on May 29, 2024

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