IT Site Support Manager

Job Responsibilities

•        Manage on-site support activates across Majorel premises. 

•        Ensure on-site resources are properly allocated,

•        Ensuring that global strategy and technical standards are adhered and deployed locally.

•        Overseeing IT capabilities such as Capacity Management, Availability Management, Service Level Management and Performance Reporting.

•        Daily monitoring of on-site support tickets, KPIs, and make sure that tickets are escalated if needed. 

•        Ensure that Problem related to tickets are delivered on time and fully addressed by the owner

•        Assist to improve complex processes by recommending solutions & escalate on site issues

•        Handle technical hardware issues with suppliers through Supply Chain team

•        Monitor assets life cycle and manage warehouse/inventory activities.

•        Closely working with the supply chain leaders to manage purchases of technological equipment & software & provide a technical interface to ensure full understanding of company needs

•        Participate in the implementation of IT projects & solutions.

•        Identify and manage tasks, issues, risks, and action items

•        Using methodology values, principles, and practices to plan, manage, and deliver solutions.

•        participate in the annual budget and ensure cost effectiveness

•        Ensure that the service is timely and accurate on daily basis

•        Following up on team progression & Conducting meetings & performance appraisals with the team to track performance..

•        Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.

•        Ensure subordinates comply with the code of conduct and policies.

•        Working with Global and regional teams to ensure alignment and continuous cooperation.

•        Stay up to date on new trends, best practices and marketing initiative

•                                 Additional task can be assigned at any time

Educational Background:

•        Bachelor's degree in Computer Engineering or computer science or Information Technology  or equivalent

Technical Skills: : (knowledge, experiences, IT tools/software, languages)

•        Level Of English: Excellent Level

•        7 years minimum experience in the same role or relevant experience

•        Strong technical troubleshooting skills

•        Strong technical background.

Soft Skills:

•        Leadership and management experience.

•        Outstanding communication verbal & written and presentation skills.

•        Proactive and problem-solving skills.

•        An ability to innovate, adapt and execute in a dynamic environment with clear management and leadership skills

•        Strong customer service knowledge.

•        Self-motivated

 

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Last updated on Oct 26, 2023