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Senior IT Operations Engineer

remotecom · 30+ days ago
Remote-Western Europe
Negotiable
Full-time
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About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

The IT team at Remote is the backbone ensuring seamless operation and innovation in our remote-first ecosystem. By integrating the latest technologies, automating workflows, and providing world-class support, we enable Remoters to achieve excellence in their work. Our team is dedicated to creating a secure, scalable, and efficient IT environment that empowers all departments. Through strategic planning, technical expertise, and continuous improvement, we're not just supporting the company’s operations; we're shaping the future of how Remote works.

Remote is seeking a Senior IT Operations Engineer to lead and innovate in our IT department during an exciting period of growth. This senior role is designed for someone ready to make significant impacts, guiding our IT operations to new heights of efficiency and effectiveness.

As a Senior IT Operations Engineer, your mission is to elevate our IT support and system management to world-class standards. You’ll not only solve complex technical issues but also strategize on IT infrastructure, ensuring scalability, security, and optimal performance. Your leadership will build upon our foundations, enhancing our SaaS environment and macOS fleet management for our global team, affectionately known as 'Remoters'.

This role is a gateway to higher leadership positions within Remote's IT department. You will have the opportunity to shape the direction of our IT operations, influence company-wide technology decisions, and mentor the next generation of IT professionals.

What you bring

  • Proven experience in a senior IT operations role, with a track record of improving IT infrastructure and end-user support.
  • Expert knowledge of macOS environments, SaaS platform administration, and security compliance.
  • Strong leadership skills, with the ability to mentor and guide a team through complex projects and challenges.
  • Excellent problem-solving abilities, capable of strategic thinking and innovation.
  • Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.
  • Experience in remote work environments is highly valued.

Key Responsibilities

  • Lead by example, setting high standards in system administration, particularly for SaaS platforms like Google Workspace, Notion, Slack, and Okta, and in endpoint management for macOS.
  • Mentor junior team members, sharing your deep knowledge and fostering a culture of continuous improvement and learning.
  • Drive initiatives that enhance our IT infrastructure, ensuring our solutions are robust, scalable, and secure.
  • Act as a key decision-maker in the selection and implementation of IT tools and practices that align with Remote's long-term vision.

Practicals

  • You'll report to: Manager, IT Engineering
  • Team: IT
  • Location: EMEA
  • Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $38,100 USD to $85,700 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Roughly hours across 6 weeks

  1. Interview with recruiter
  2. Interview with future manager
  3. Interview with team members (no managers present)
  4. Interview with Executive
  5. Prior employment verification check

#LI-DNP

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
  • work from anywhere
  • unlimited personal time off (minimum 4 weeks)
  • quarterly company-wide day off for self care
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

  1. Please fill out the form below and upload your CV with a PDF format.
  2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
  3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Last updated on Mar 9, 2024

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