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Customer Service Specialist

markforged · 9 days ago
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Markforged (NYSE: MKFG) is reinventing the $1 trillion+ worldwide manufacturing industry so that engineers can build anything they imagine while reducing environmental impact. With the market’s most robust 3D printing hardware, software and material solution, a world-class team, great customers and abundant capital, we’re well placed to continue our growth and innovation. 

What will you own?

  • Ensure all warranty orders are entered into our order system and synced to our ERP and partner warehouses for fulfillment
  • Review all orders to ensure they contain the proper information needed to be fulfilled and delivered correctly
  • Check data accuracy on all warranty orders to ensure they are correctly entered (including all needed data) into our order system
  • Follow up on orders needing more information by contacting other internal departments to obtain missing information on orders
  • Maintain and update all lists showcasing the status of each order, especially the ones awaiting more information
  • Serve as a primary liaison with the Operations team and Leadership to ensure timely deliveries of warranty shipments
  • Handle shipping inquiries
  • Communicate between sales, partners, customers, and finance for order status
  • Provide support and assistance to other internal departments on their order status
  • Any other duties as reasonably requested

Important Note: Although we list what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but they are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at is that it doesn’t hurt to take a chance and apply!

What you have:

  • This role will suit someone with previous experience as a Customer Service Representative or similar
  • Team player who works collaboratively with others
  • Acute attention to detail
  • Roll-up your sleeves attitude
  • Familiarity with Salesforce is a plus
  • Experience using Sage is preferred
  • Experience dealing with 3rd party logistics companies is a plus
  • Comfortable in a fast-paced environment
  • Good English language skills; written and verbal required
  • We use Apple computers and Google collaboration tools. While experience with these tools is not required, the ideal candidate will be excited to broaden their knowledge and embrace change

 

#LI-fulltime
#LI-hybrid

Why Markforged?
Help us reinvent manufacturing. 
We are reinventing manufacturing so that engineers can build anything they imagine.
 
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
 
Perks & Benefits
For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!
 
Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
 
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.
 
 
#LI-CD1

Last updated on Jun 4, 2024

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