Client Services Manager

Title: Client Services Manager  

Department: SEO Career  

Report to: Assistant Director, Partner Relations  

Compensation: $70,500 - $85,000 (Annually)

FLSA: Exempt  

Location: Hybrid – 2 days/week in office  

All candidates must be within commutable distance of SEO’s offices at 55 Exchange Place, New York, NY 10005, upon hire.   

ABOUT SEO  

For more than 60 years, SEO has created a more equitable society by closing the educational and career opportunity gap for ambitious Black, Hispanic/Latinx, and Native American young people. All are welcome to apply to our programs.   

POSITION OVERVIEW 

The Client Services Manager is a strategic and tactical liaison to the corporate partners of SEO Career’s prestigious internship program. In this role, you will manage the end-to-end partner relationship for ~40 by collecting partner requisitions, communicating partner needs and role specs to the program team, and filling all partner requests to their satisfaction.  

Responsibilities  

•  Acts as the key client contact for SEO Partners aligned by vertical. 

• Coordinates the internal partner access process and shares candidate resumes/profiles with partners, track responses, and measure outcomes.  

• Leverages analytical capabilities to organize and track information about partner requisitions and performs regular reporting to audit data.  

• Develops and implements strategies to increase partner engagement and satisfaction.  

• Collaborates with SEO Marketing & Communications team to create Partner Newsletter and other promotional materials to support and highlight partner opportunities. 

• Creates and disseminates the annual Intern Request Survey to garner interest for upcoming recruitment cycles. 

• Creates, distributes, and tracks contribution statements and acknowledgment letters for partners as a part of the intern placement process. 

• Coordinates with partners and internal operations team to host webinars and educational events. 

• Ensures program and recruiting teams are updated on partner requisitions and recruiting needs. 

• Provides general team support on the partner side for various tasks and handles other duties as required. 

 

QUALIFICATIONS 

• Bachelor’s degree required.  

• 3-5 years of professional work experience within a client services, account management, or partnership role.  

• Must have 2+ years' experience in a client-facing position as a primary point of contact.  

• A background in or working knowledge of financial services, private equity, or corporate staffing is preferred.    

• General technical proficiencies within a cloud-based environment, including using MS365 products, Box, Monday.com, and intermediate Excel.  

• Excellent communications skills. Must be proficient in communicating across email, chat, and phone.  
• A deep curiosity and passion for SEO’s mission, vision, and values is nonnegotiable. 

COMPETENCIES 

• Passion for SEO: A deep curiosity and awareness of the barriers to entry and obstacles for pre-professionals launching careers in Corporate America, and a passion and dedication to closing those opportunity gaps.  
• Initiative: Proactive in identifying ways to contribute to SEO’s goals and mission by setting achievable goals, addressing problems head-on, preparing for contingencies, and identifying opportunities as they arise.  
• Relationship Building: Proven ability to build relationships across (and outside of) an organization and influence key stakeholders to get results through collaboration. Ability to quickly gain a working knowledge of how distinct parts of SEO Career’s organization function. Deep understanding of the needs of SEO Career’s partners.  
• Strategic Communication: Able to communicate in writing and orally in a manner that is understandable to a diverse audience, including candidates, current SEO Career student interns, partners, SEO Career recruitment team members, and executive team members. Expertise in drawing meaningful insights from data to tell a narrative and operationalize solutions. Comfortable with speaking and presenting in public and matching narrative to meet audience needs. 
• Critical Thinking and Flexibility: Capable of anticipating needs, employing best resources, and employing careful decision making. Able to adjust to changes and work demands quickly while maintaining a strategic and tactical vision to efficiently complete work. Ability to be both a self-starter and a team player who builds people-first relationships and always prioritizes the participant and partner experience. 

 

COMPENSATION & BENEFITS   

SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to consistently use a DEIB lens to put people first and foremost.  

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.  

EEOC Policy 

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities are strongly encouraged to apply. 

Equal Employment Opportunity is not just the law, it is our commitment. 

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status. 

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent. 

THE ORGANIZATION 

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity), is an educational non-profit focused on improving outcomes for students from underserved backgrounds. For over 60 years, SEO has been an innovator in education, mentorship, and creating educational programs and opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results. 

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO’s programming at: https://www.seo-usa.org/our-programs/   

 

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Last updated on Aug 20, 2024