Renewals Specialist

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

Sovos is seeking a Renewals Specialist to join our newly formed Renewals team. In this role, you will be responsible for managing the renewals of our SaaS customer accounts. The ideal candidate is an experienced professional with strong negotiation and communication skills, able to work both independently and as part of a team in a dynamic environment. This is an individual contributor role with defined revenue targets.

More specifically, you will:

• Develop Strong Relationships:
  • Build and nurture relationships with key stakeholders within customer organizations.
  • Collaborate with Account Management and Customer Success teams to develop and execute comprehensive account strategies.
• Implement Best Practices for Renewals:
  • Apply industry best practices to improve the customer experience during the renewal process.
• Identify and Drive Upsell Opportunities:
  • Proactively recognize and pursue upsell opportunities within assigned territories.
• Manage Renewals and Resolve Issues:
  • Lead renewal negotiations with customers, ensuring successful outcomes.
  • Work closely with internal teams to resolve any customer issues that may affect renewals.
• Ensure Operational Excellence:
  • Maintain operational efficiency throughout the renewal process.
  • Address challenges promptly and effectively.
• Forecasting and Target Achievement:
  • Provide accurate forecasts and consistently meet or exceed renewal targets.
• Learn and Adapt Quickly:
  •  Show a strong ability to learn new systems and adapt to changes quickly, especially with new product offerings.

What We Need From You

• 2-3 years in renewals or account management, ideally in the SaaS/software industry.
• Fluent in Portuguese.
• Proven success in meeting or exceeding sales or renewal quotas.
• Strong negotiation and communication abilities.
• Ability to work both independently and within a team.
• Familiarity with Microsoft Office and Salesforce CRM (preferred).
• Skilled at building strong relationships and advocating for customers.
• Capable of handling and resolving challenges effectively.
• Experience balancing the needs of different stakeholders and meeting deadlines.

What Does Sovos Offer You?

 The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

Last updated on Oct 11, 2024