API Integrations Specialist

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The API Integrations Specialist is an Associate level, hourly position that will contribute to the success of the Toast Customer Care Integrations team.  As an API Integrations Specialist, you will assess customer needs, manage expectations, and respond effectively to resolve escalations quickly. The ideal candidate will be responsible for managing relationships with new and existing partners and customers. You will manage escalated technical and application support requests for customers who are using Toast Integrations and Toast APIs.

Below are the schedule options for this role - 

Wednesday - Saturday 3:00p - 2:00a EST
Tuesday - Saturday 11:30a-8:00p EST
Monday - Friday 11:30a-8:00p EST
Sunday - Thursday 11:30a-8p EST

About this roll* (Responsibilities) 

• Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations. 
• Accept incoming calls from customers, quickly identify problems, set expectations and resolve whenever possible.   
• Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman. 
• Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Specialists. 
• Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product.
• Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers.

Do you have the right ingredients*? (Requirements)

• 2+ years experience in Customer/Technical Support or a closely related field
• Must have previous experience working with API’s and Integrations
• Excellent verbal and written communication skills
• Proficient in system troubleshooting and analysis 
• Passion for customer and vendor support
• Ability to work scheduled shifts including day, evening and weekends

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

Last updated on Aug 26, 2024