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Support Engineer

oowlish · 30+ days ago
Brasília, Federal District, Brazil
Negotiable
Full-time
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Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

Requirements:

  • Fluency in English is required for client interactions and team discussions
  • Highly effective, positive and empathic teammate 
  • 3+ years of software development and/or support experience 
  • Familiarity with React, Next.js, Nest.js, Typescript, Mocha, Jest, Node, Postgres, and more 
  • Strong written communication and documentation skills 
  • Strong leadership and ownership mentality.  Ability to work independently 

What You’ll Do:

  • Monitor and manage alerting systems, using DataDog and other tools 
  • Dig into Thrive applications, which are written in Next.js, Nest.js, React, Typescript, Mocha, Jest, Node, Postgres, and more 
  • Respond quickly to mitigate system incidents and data issues 
  • Fully document incident timelines 
  • Communicate regularly with stakeholders, as well as Product and Engineering 
  • Track and report on metrics and trends 
  • Identify and act on areas of improvement, in both product and process 
  • Help with technical improvement initiatives

Benefits & Perks:

Home office;
Flexible Hours
Competitive compensation based on experience;
Career plans to allow for extensive growth in the company;
International Projects;
Oowlish English Program (Technical and Conversational);
Oowlish Fitness with Total Pass;
Connecting You (Internet allowance);
Anniversary bonus;
Wedding gift;
Pet adoption incentive;
New baby Oowl bonus;
Back to School bonus;
Streaming Subscription;
PTO Bonus;
Games and Competitions;
Enjoy your national Holidays.

You can also apply here:

Website: https://www.oowlish.com/work-with-us/
LinkedIn: https://www.linkedin.com/company/oowlish/jobs/
Instagram: https://www.instagram.com/oowlishtechnology/

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Last updated on Jan 30, 2025

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