About UWallet :
UWallet is a leading mobile payments service provider established back in 2014 with extensive background in mobile payments technologies, and a clear vision toward leading the Jordanian e-wallet services under the control and supervision of the Central Bank of Jordan.
Job purpose:
The Customer Complaints Officer is responsible for managing and resolving customer complaints efficiently and effectively. This role involves investigating complaints, identifying their root causes, and ensuring satisfactory resolutions while maintaining a high level of customer satisfaction. The officer also analyzes complaint data to recommend improvements in products, services, and processes to prevent future issues.
Responsibilities:
Requirements
Education:
bachelor’s degree in Business Administration or any related field
Work Experience:
fresh graduate.
Knowledge and Skills:
Knowledge of:
- Good knowledge of customer care fundamentals.
- Good knowledge of mobile financial services industry, products, processes, and procedures.
- Good knowledge of legal requirements and controls of international laws & regulations.
- Good knowledge of customer verification & KYC function.
Skills In:
- Excellent communication skills.
- Excellent problem-solving skills.
- Excellent command of English language both speaking and writing.
- Good command of computer skills (Microsoft office)
Work environment:_
80_% Office 20_% field
•
Last updated on Aug 19, 2024
Amman, Amman Governorate
·30+ days ago
Amman, Amman Governorate
·30+ days ago
Amman, Amman Governorate
·30+ days ago
Amman, Amman Governorate
·30+ days ago
Amman, Amman Governorate
·30+ days ago