Senior Shopper Support & Office Manager (In-office; Reno, NV)

Senior Shopper Support & Office Manager

On-Site in Reno, Nevada

About Sezzle: 

Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle. 

As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world. 

At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community. 

About the Role: 

The Senior Shopper Support Agent is the first line of assistance for our Tier 1 Support Agents. You’ll ensure that your team is fully supported by acting as an escalation point and a product expert. By answering agent questions in real-time and through escalation channels, you’ll ensure that even the most complex and challenging of issues are resolved in a timely manner. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

What You'll Do:

• Work onsite at our Reno office, Monday through Friday during business hours of 8 am to 4:30 pm local (Pacific) time
• Develop and maintain strong working knowledge of Sezzle products and services, to assist in answering questions from shoppers and other Sezzle stakeholders
• Develop and maintain strong working knowledge of Federal laws and regulations affecting Sezzle’s products, services and operations
• Fielding escalated tickets sent up by agents through ticket escalation channels.
• Taking over escalated phone calls or chats when a supervisor is requested, or when the agent is requesting assistance
• Monitoring our live helpline channel to assist with questions posed by team members
• Maintaining adherence to agreed-upon response times for escalated issues
• Identifying and raising signals for potential widespread bugs or issues in the product Ideal.

What We Look For:

• Experience handling complex customer support issues
• Approachable and empathetic to both agents and customers
• Ability to communicate quickly and effectively 

Nice to Have:

• Experience in a startup or software environment
• Zendesk ticketing system experience
• FinTech knowledge/experience

About You: 

• A+ character. We are team-first here at Sezzle. 
• A hard-working mentality. It’s early and there is still a lot to build. 
• An excellent communicator. 
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do. 
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things. ● Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. 

Perks & Benefits: 

• Competitive salary and RSUs 
• Generous paid time off, sick time and volunteer hours 
• Life, STD/LTD, medical, dental and vision insurance 
• Highly discounted LifeTime gym membership 
• Work From Home stipend 
• 401k with match 
• Collaborative fun workspace 
• Flexible work schedule with choice of working five 8-hour or four 10-hour shifts throughout the week 
• The opportunity to join Minneapolis’s fastest growing startup alongside a team of motivated and driven individuals

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Compensation

The compensation range for the role is $50,000 - $65,000 (inclusive only of base salary, and exclusive of other potential competitive benefits such as on-target commission, bonus payments, and equity). Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

CCPA Disclosure: Sezzle Inc. is committed to protecting the privacy of our job applicants. In compliance with the California Consumer Privacy Act (CCPA), we inform California residents about the personal information we may collect, the purposes for its collection, and your rights under the CCPA. For details about the categories of personal information we collect and your rights under the CCPA, please visit the California Office of the Attorney General's CCPA page. By submitting your application, you acknowledge that you have read and understood this CCPA disclosure.

Equal Employment Opportunity: Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

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Last updated on Aug 23, 2024