The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
The Network Operations Manager (NOM) is responsible for leading and developing the Network Operations Center (NOC) function and help in developing the Helpdesk function. This role is responsible for the smooth operation of the RISE network and associated systems, processes, and services.
It will manage the NetOps team, who are involved in the NOC and Helpdesk functions. This team is responsible for the execution of plans created by the design & architecture team, as well as business as usual network activities such as provisioning, maintenance, upgrades, change and fault management.
This role is responsible for the development and continuous improvement of the internal processes and procedures followed by the NetOps team. It will be involved in the recruitment, onboarding, and performance management of the team. It is responsible for some of the change initiatives that are part of the objectives in the network department. This role will collaborate with our HR and leadership to fulfill these responsibilities.
We are a diverse group of people, of different nationalities and cultures. As this is a people-first role, we think it will have a great opportunity to shape our culture with the goal of being supportive to our teams and to our business. We expect this is an area you are excited about, and motivated to grow.
This role is expected to develop a strategy, that is in alignment with the Company’s goals, and help improve the integration of the NetOps team with other divisions. The NOM will work closely with members working in multiple locations (Cebu or Manila).
About our Network Team
Our network team is on a mission to deliver fast and reliable data services while providing a remarkable experience to customers both external and internal.
We achieve this by ensuring we have balanced our available capacity and connections so they are never congested. You can see a map to check the real-time performance of our networks. We continuously optimize our network to reduce downtime and increase speed; and optimize our systems to ensure network visibility and effective management.
We hold ourselves accountable in our commitment to our customers, by being responsive to their concerns and transparent with our performance.
We use automation wherever possible, to ensure consistent, high quality implementations, as we respond and operate in a highly dynamic environment.
Our network is heavily based on Juniper routers and switches, running MPLS with RSVP and BGP, and we peer densely to ensure we have control over our traffic. We also operate GetaFIX, the second open internet exchange in the Philippines, which is part of our dedication to improving the internet not just for RISE customers, but for the rest of the country as well.
You will be working with a diverse team of skilled engineers, some have started their careers with RISE and others who have many years of experience both locally and abroad. We focus on having a supportive environment and ensuring all team members receive experience across a broad range of tasks - the better they know the network, the better they can support our customers.
Hiring process
We aim to give our applicants a good experience by being timely, efficient, and direct. We do apologise however as due to the overall volume of applications we only respond to candidates successful in securing a screening.