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Product Researcher

Bloomreach · 10 days ago
Slovakia, Czechia, Remote
Negotiable
Full-time
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Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

Become a Product Researcher for Bloomreach! Help us scale our research operation. Your work will impact the direction of our product for many customers in dozens of different verticals in the e-commerce space. The salary range starts at 2500€ per month gross along with stock options and other benefits. Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Product Experience Team.

Your job will be to:

  1. Broaden quantitative research with data analysis and AI
  2. Run and help scale our qualitative research routines
  3. Collaborate closely with the Product Experience and Product Management teams

a. Broaden quantitative research with data analysis and AI

  • Use our own a variety of tools and AI (including our own Engagement app) to uncover patterns of user behaviour
  • Monitor and analyse streams of feedback data such as NPS, CSAT, reviews, adoption
  • Visualise the findings in a variety of digestible formats (write-up, presentation deck, video,...)

b. Run and help scale our qualitative research

  • Run your own qualitative research to steer the Product organization with the insights from our customers, prospects and new verticals
  • Help scale qualitative research by supporting Product managers and Product to streamline the research process
  • Present your research findings in a variety of digestible formats (write-up, presentation deck, video,...)

c. Collaborate closely with the Product Experience and Product Management teams

  • Collaborate with Product designers, Product managers and Documentation writers on a daily basis
  • Look for technological trends to help automate the research process
  • Take responsibility for your own personal development as a researcher

Your success story will be:

  • In 30 days, you will be fully onboarded and contributing to an ongoing research project
  • In 90 days, you will have successfully completed your own research project 
  • In 180 days, you will have presented your research findings to the Product Experience team meeting
  • In 210 days, you will have formulated and presented your plan to further automate and streamline the research process

You have the following experience and qualities:

  1. Professional — experience in data analysis and user research, using AI at work and following new trends in tech
  2. Personal — motivation, drive, and fluency in English

Professional experience

  • Experience in analysing large data sets and providing actionable insights therefrom
  • Acquintance with qualitative user research (ideally in a tech company)
  • Experience applying AI for work tasks
  • Following new trends in tech

Personal qualities

  • Motivation and willingness to work on big, time-sensitive projects
  • Drive and self-organization to navigate through ambiguous situations
  • Fluency in English and exceptional communication skills for collaborating with the team

Excited? Join us and transform the future of commerce experiences.

More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

  • We believe in flexible working hours to accommodate your working style.

  • We work remote-first with several Bloomreach Hubs available across three continents.

  • We organize company events to experience the global spirit of the company and get excited about what's ahead.

  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
  • The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

  • Subscription to Calm - sleep and meditation app.*

  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

  • We facilitate sports, yoga, and meditation opportunities for each other.

  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

  • Everyone gets to participate in the company's success through the company performance bonus.*

  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!


Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

 #LI-Remote

Last updated on Jul 10, 2024

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About the company

BloomreachBloomreach offers an AI-powered digital experience platform (DXP) for commerce that enables businesses to deliver personalized experiences to their customers. Their platform includes search, merchandising, and content management tools.

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